Summary
The business is noted for its fast and friendly service despite some complaints about staff training and customer interaction. Reviewers highlight that while the environment used to be welcoming, there are current issues with employee engagement and care standards. Problems with cleanliness in certain areas like fountain machines have been pointed out. Although employees are generally not problematic, there have been instances of poor management responses.
Pros
- fast friendly service
- cash and card payment options
- wheelchair accessible entrance
- recycling available
Cons
- poor employee training
- neglected cleaning
- negative staff interactions
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
3415 E Saginaw St A, Lansing, Michigan
The Dunkin' Donuts drive-thru offers quick and convenient service with friendly staff and consistently good coffee and donuts. However, there are issues with order accuracy, equipment malfunctions, and poor customer service leading to frustrating experiences for some customers.
Quality Dairy Store
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The establishment receives mixed reviews regarding its service and cleanliness. Customers report rude staff behavior and unsanitary conditions, particularly mentioning fruit flies in the donut case and general uncleanliness of the premises. Despite these issues, there are mentions of some positive attributes such as quick visit options and free parking.
Quality Dairy Store
500 E Saginaw St, Lansing, Michigan
The store offers a clean environment with extended operating hours and good availability of prepared foods. However, there are concerns about rude customer service and judgmental staff behavior. The location is convenient compared to other stores closing early, but parking might be limited.
Dunkin'
110 W Grand River Ave, East Lansing, Michigan
Customers appreciate the excellent customer service and great coffee but have mixed feelings about the quality of doughnuts. There are issues with staffing during busy times, leading to long wait times, and a discrepancy between advertised closing time and actual operations. The environment is generally clean and family-friendly, with good accessibility features.
Quality Dairy Store
2100 N Larch St, Lansing, Michigan
Quality Donuts (QD) has received mixed reviews regarding their service and pricing. While many customers appreciate the fresh donuts, friendly staff at certain locations, and convenient curbside pickup and delivery options, there are concerns about rude management at some stores and high prices for products like cider. Additionally, a technical issue with gas pumps was noted at one location.
Quality Dairy Store
700 N Pine St, Lansing, Michigan
The reviews highlight a mix of positive experiences with the quality and variety of products like donuts, alongside negative interactions with staff leading to customer dissatisfaction. The environment appears welcoming due to cleanliness and fast service, but there are issues related to customer service and some limited accessibility.
Quality Dairy Store
2600 S Cedar St, Lansing, Michigan
The business is well-regarded for its delightful ice cream and donuts, with particular mentions of flavors like butter pecan and chocolate chip cookie dough. The customer service team has received high praise for their friendliness and welcoming atmosphere. However, some customers have found the staff to be overly persistent about leaving reviews, which detracted from their overall experience. Additionally, an incident involving a fly in a donut raised concerns despite the general cleanliness of the location.
Quality Dairy Company
111 W Mt Hope Ave, Lansing, Michigan
Customers have raised concerns about food quality and customer service at the reviewed locations. There are issues with product freshness, rude staff behavior, refusal of valid ID forms, inconsistent money handling practices, and poor customer service regarding returns. Despite these challenges, there are no specific positive reviews provided in the data.