Summary
Thornton's is praised for its welcoming and community-focused atmosphere, with friendly staff who create a pleasant experience for customers. However, there are concerns about service quality due to self-checkout stations and some employees' lack of communication skills. The store offers essential services like gas, snacks, and convenience items, but there have been complaints about limited accessibility at late hours.
Pros
- friendly staff
- community atmosphere
- clean environment
- competitive gas prices
- convenience store offerings
Cons
- self-checkout reduces service
- poor communication by some employees
- limited late-night accessibility
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
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Thorntons
9400 Westport Rd, Louisville, Kentucky
The business appears to have mixed reviews with some customers noting positive aspects such as friendly service and a clean environment, while others report negative experiences related to inconsistent hours, refusal of service without clear justification, loud noise at night, and poor customer service. Some customers reported issues regarding ticket validation and unnecessary charges which led them to seek alternatives or file complaints.