Thorntons logo

Thorntons

(2.6)

4740 Chamberlain Ln, Louisville, Kentucky

Thorntons storefront

Summary

The business offers a variety of products including gas and convenience store items with an accessible environment for customers using wheelchairs. Reviews highlight inconsistency in customer service and operational issues like expired rewards systems and closed signs during open hours. While the location provides amenities such as free parking, it has notable problems with cleanliness and staff responsiveness.

Pros

  • wheelchair accessible
  • free parking available
  • convenience store offered
  • LGBTQ+ friendly environment

Cons

  • inconsistent customer service
  • cleanliness issues noted
  • expired rewards system

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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The business receives mixed feedback with significant emphasis on poor customer service, particularly at the drive-through. Customers have encountered rude behavior from staff and experienced long wait times without communication. However, some highlight the quality of donuts. There are no specific mentions of vegan, gluten-free, or dairy-free options in the reviews.

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Jeff's Donuts

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Jeff's Donuts offers an exceptional variety of delicious doughnuts that are praised for their freshness and flavor. The staff is noted for their friendly and helpful service, which enhances the overall customer experience. Although the donuts are popular, there are some drawbacks such as limited parking options around the store.

Thorntons logo

Thorntons

2.6

10320 Westport Rd, Louisville, Kentucky

The business has mixed reviews with some customers appreciating the cleanliness and friendly service, while others criticize limited parking and high prices. There are also concerns about operational inefficiencies and safety issues at night. Overall, it offers prepared foods and is accessible for wheelchair users.

Thorntons logo

Thorntons

3.1

9400 Westport Rd, Louisville, Kentucky

The business appears to have mixed reviews with some customers noting positive aspects such as friendly service and a clean environment, while others report negative experiences related to inconsistent hours, refusal of service without clear justification, loud noise at night, and poor customer service. Some customers reported issues regarding ticket validation and unnecessary charges which led them to seek alternatives or file complaints.

Thorntons logo

Thorntons

3.0

12412 La Grange Rd, Louisville, Kentucky

Thornton's is praised for its welcoming and community-focused atmosphere, with friendly staff who create a pleasant experience for customers. However, there are concerns about service quality due to self-checkout stations and some employees' lack of communication skills. The store offers essential services like gas, snacks, and convenience items, but there have been complaints about limited accessibility at late hours.

North Lime Coffee & Donuts logo

North Lime Coffee & Donuts

3.7

1301 Herr Ln # 110, Louisville, Kentucky

The coffee shop offers a variety of beverages and donuts with some vegan options daily. While it provides excellent service from knowledgeable staff in a clean environment, there are concerns about poor customer service experiences and inconsistent quality in drinks. The spacious seating and family-friendly atmosphere add to its appeal.

Thorntons logo

Thorntons

4.1

13302 W Hwy 42, Prospect, Kentucky

The business is appreciated for its friendly service and quality food items like donuts and snacks. However, there are concerns about staffing levels affecting service speed and consistency. The store offers a variety of prepared foods and has a 24-hour operation schedule. It provides an inclusive environment with accessibility features such as wheelchair-friendly entrances.

Thorntons logo

Thorntons

4.0

605 Lyndon Ln, Louisville, Kentucky

Thorntons offers a generally positive experience with notable customer service and cleanliness issues in specific areas. While staff interactions are often praised for friendliness and attentiveness, there are recurring complaints about bathroom conditions and maintenance. Some customers appreciate the helpfulness of the staff during emergencies, while others express dissatisfaction with environmental upkeep. Despite these mixed reviews, Thorntons provides a welcoming atmosphere with various services.