Tim Hortons logo

Tim Hortons

(3.3)

1318 N Fairfield Rd, Beavercreek, Ohio

Tim Hortons storefront

Summary

Tim Hortons experiences mixed service quality with some instances of excellent interactions and others showing significant lapses. While some customers praise the friendly staff and delicious coffee, others report frustrating encounters at the drive-through and indifferent in-store service. The environment is accessible and clean, but there are concerns about inconsistent customer treatment.

Pros

  • friendly staff
  • delicious coffee
  • accessible facilities
  • clean environment
  • great tea selection

Cons

  • inconsistent drive-through service
  • attitude of some employees

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-5PM
tuesday5AM-5PM
wednesday5AM-5PM
thursday5AM-5PM
friday5AM-5PM
saturday5AM-5PM
sunday5AM-5PM

Location

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4.3

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1864 E Stroop Rd, Kettering, Ohio

The business is facing significant service and quality issues that are affecting customer satisfaction. Customers report poor attention to order details leading to incorrect orders, rude staff behavior, and inefficient drive-thru operations. The remodeled location has not improved the overall experience as expected, with customers expressing disappointment over coffee quality and service interactions. Despite these challenges, the establishment offers a variety of services including dine-in, takeout, and delivery options, along with a casual, family-friendly atmosphere.