Tim Hortons logo

Tim Hortons

(4.1)

5600 McKinley Pkwy, Hamburg, New York

Tim Hortons storefront

Summary

The Tim Horton's location discussed shows strengths in coffee quality and staff friendliness, which contributes positively to the overall customer experience. However, there are significant concerns about order accuracy and staffing levels leading to operational inefficiencies and customer dissatisfaction. Parking availability is not highlighted as an issue, but there are repeated complaints regarding limited menu availability during busy hours. The location has a mix of strengths in service quality but needs improvements in consistency of product availability and staff communication.

Pros

  • excellent coffee
  • friendly staff
  • fast service
  • variety of breakfast options

Cons

  • order inaccuracies
  • staffing issues
  • limited menu items during busy hours

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday8AM-12AM
tuesday8AM-12AM
wednesday8AM-12AM
thursday8AM-12AM
friday8AM-12AM
saturday8AM-12AM
sunday8AM-12AM

Location

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Tim Hortons logo

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Tim Hortons logo

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4.0

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Dunkin'

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5073 Camp Rd, Hamburg, New York

The staff at this establishment is consistently polite and friendly, often recognizing regular customers and maintaining a positive atmosphere even during busy times. Despite these strengths, there are notable issues such as inconsistent coffee quality and subpar breakfast items that affect overall customer satisfaction. Additionally, management behavior has been criticized for being unprofessional.

Tim Hortons logo

Tim Hortons

3.7

4250 McKinley Pkwy, Hamburg, New York

The coffee shop receives mixed reviews regarding its service and food quality. While some customers appreciate the fast service and cleanliness, others criticize frequent order errors and high wait times for dine-in patrons. The establishment is popular for breakfast items but faces issues with parking congestion during peak hours.

Tim Hortons logo

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3.8

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The business offers fast service and delicious desserts but has mixed feedback regarding employee attitudes. Customers appreciate the clean environment and hot coffee orders, although some have encountered rude staff. Despite these issues, several customers plan to return for its great offerings.

Tim Hortons logo

Tim Hortons

4.2

5945 Big Tree Rd, Orchard Park, New York

The location is noted for its potential and friendly service but struggles with order accuracy. While customer service can be exceptional at times, inconsistency in product availability, particularly the bacon cheese bites, has driven some customers away. The establishment benefits from various dining options and accessibility features.