Summary
The Tim Hortons location has several service issues and customer dissatisfaction. Customers reported poor cleanliness of the ice cap machine and rude staff interactions, leading to negative experiences. Despite these challenges, some customers appreciate the coffee offerings and overall cleanliness of the environment.
Pros
- good quality coffee
- clean environment
- variety of seating options
- multiple service methods
Cons
- rude staff interactions
- poor machine maintenance
- incorrect order fulfillment
- inconsistent food temperature
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
Tim Hortons
71 Niagara St, Tonawanda, New York
The Tim Hortons location reviewed by customers shows a mixed experience with some positive aspects and notable issues. Customers appreciate the coffee quality and fast service during morning shifts but have reported problems such as unmet expectations on order fulfillment and hygiene concerns, particularly cockroaches in food prep areas.
Donut Kraze
129 Main St, Tonawanda, New York
The donut shop is praised for its friendly and accommodating staff, along with a diverse selection of high-quality donuts. Customers appreciate the welcoming environment and cleanliness. The service options are extensive, offering multiple ways to enjoy their treats.
Tim Hortons
748 Niagara Fls Blvd, North Tonawanda, New York
The establishment offers a mixed experience with good service and food quality during certain hours but suffers from staff issues later in the day. While customers appreciate the availability of milk substitutes and the convenient location, there are significant complaints about inconsistent coffee quality and poor customer service. The business is praised for its friendly morning service and organized setup, though some employees display rude behavior.
Tim Hortons
2760 Niagara Fls Blvd, Tonawanda Town, New York
The business offers a mixed experience with commendable coffee and desserts but faces criticism for inconsistent food quality and poor customer service at times. The environment is generally clean with accessible facilities, though some customers have had negative interactions through the drive-thru.
Tim Hortons
849 Young St, Tonawanda, New York
Reviews for this location reveal mixed experiences with both positive and negative aspects. Customers appreciate the friendly staff and convenient service options such as drive-through and takeout. However, there are complaints about food quality, inconsistency in menu items, and cleanliness issues. The establishment is noted for its offerings like coffee and breakfast items but has room for improvement in seating areas and food preparation consistency.
Tim Hortons
618 Delaware St, Tonawanda, New York
The business has mixed reviews, with several customers expressing dissatisfaction regarding order accuracy and customer service. While the location offers a variety of dining options including drive-through, takeout, dine-in, and delivery services, issues such as consistently incorrect orders and unhelpful staff have been highlighted. Despite these challenges, some customers appreciate features like free parking and quick service.
Tim Hortons
2190 Niagara Fls Blvd, Tonawanda, New York
The business offers a range of fast food options with both positive and negative customer experiences. While some customers praise the quality of items like coffee and desserts along with friendly service, others criticize delays and poor interactions at the drive-thru. The establishment provides various dining options and amenities but faces challenges in staff friendliness and efficiency.
Dunkin'
2112 Niagara Fls Blvd, Tonawanda, New York
The business offers a large, clean environment with ample seating and friendly staff, although there are some concerns about drive-through service quality. Customers appreciate the variety of donuts and excellent coffee but have noted issues with order accuracy and customer service responsiveness.