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Summary
The business has faced significant customer dissatisfaction based on the reviews analyzed. Customers have reported issues with food quality, employee service, and order accuracy. Some customers experienced rude staff behavior and difficulty receiving promised rewards. Despite these negative experiences, there are positives noted in terms of convenience features such as multiple service options and accessibility.
Pros
- Multiple service options
- Accessible seating
- Good for kids
Cons
- Poor food quality
- Rude staff behavior
- Order inaccuracies
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
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Mochinut Shelby Township
46556 Van Dyke Ave, Shelby Township, Michigan
Mochinut offers unique and delightful mochi donuts with a variety of flavors that are both soft and flavorful. The service is friendly and welcoming, though the environment can be improved for aesthetics. While there's no seating available as it's only carryout, their offerings extend to Korean hot dogs and bubble tea. Despite high prices being a concern, Mochinut maintains a clean and cozy atmosphere.
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Tim Hortons
47050 Van Dyke Ave, Shelby Twp, Michigan
The reviews for this Tim Hortons location highlight mixed experiences with customer service and food quality. While some customers appreciate the pleasant interactions from specific employees, there are consistent complaints about rude staff behavior and incorrect orders. The coffee is frequently criticized for not being made correctly or tasting unusual. Despite these issues, the business offers various services like drive-through, curbside pickup, delivery, takeout, and dine-in options.
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Dunkin'
42851 Van Dyke Ave, Sterling Heights, Michigan
The Dunkin' Donuts location is praised for its friendly and quick service, along with a great coffee selection. However, there are concerns about the lack of in-store restrooms despite having seating, which affects the customer experience negatively. The establishment offers various convenient service options and has a diverse menu suitable for breakfast lovers.
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Dunkin'
44603 Mound Rd, Sterling Heights, Michigan
The establishment offers pleasant service and a variety of dining options including breakfast and coffee, with a casual atmosphere that caters to college students and families. However, there are concerns about staffing issues leading to delays and mixed reviews on food quality.
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Krispy Kreme
45301 Schoenherr Rd, Utica, Michigan
The business receives mixed feedback from customers, with several highlighting the quality of their donuts and friendly service while others report poor customer interactions and operational issues. While some reviewers appreciate the coffee and prompt service, concerns about product availability and unfriendly staff have led to dissatisfaction for a few patrons.
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Donut Chef
49664 Van Dyke Ave, Shelby Township, Michigan
The donut shop is celebrated for its fresh and delicious variety of gourmet donuts, including specialties like apple fritters and Boston cream, which customers find irresistible. The owner's friendliness and the personal touches in service, such as birthday surprises, contribute positively to customer experiences. Despite these strengths, some drawbacks include high prices and limited parking options.
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Tim Hortons
45395 Hayes Rd, Shelby Township, Michigan
The reviews indicate a mixed experience at this Tim Hortons location. While some customers appreciate the fast service and quality coffee, there are significant complaints about food quality, customer service, and value for money. Employees were noted for lacking basic courtesy, impacting overall satisfaction negatively.
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Tim Hortons
40955 Mound Rd, Sterling Heights, Michigan
The establishment offers a variety of dining options including breakfast and lunch with drive-thru, takeout, and dine-in services available. However, customers have reported issues such as poor food quality, rude service, and staff misconduct. Despite these problems, some highlights include the availability of coffee and a welcoming environment for working on laptops.