Tim Hortons logo

Tim Hortons

(3.7)

8763 Hall Rd, Utica, Michigan

Tim Hortons storefront

Summary

The business has faced significant customer dissatisfaction based on the reviews analyzed. Customers have reported issues with food quality, employee service, and order accuracy. Some customers experienced rude staff behavior and difficulty receiving promised rewards. Despite these negative experiences, there are positives noted in terms of convenience features such as multiple service options and accessibility.

Pros

  • Multiple service options
  • Accessible seating
  • Good for kids

Cons

  • Poor food quality
  • Rude staff behavior
  • Order inaccuracies

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4AM-9PM
tuesday4AM-9PM
wednesday4AM-9PM
thursday4AM-9PM
friday4AM-9PM
saturday4AM-9PM
sunday4AM-9PM

Location

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Tim Hortons logo

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The reviews for this Tim Hortons location highlight mixed experiences with customer service and food quality. While some customers appreciate the pleasant interactions from specific employees, there are consistent complaints about rude staff behavior and incorrect orders. The coffee is frequently criticized for not being made correctly or tasting unusual. Despite these issues, the business offers various services like drive-through, curbside pickup, delivery, takeout, and dine-in options.

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The business receives mixed feedback from customers, with several highlighting the quality of their donuts and friendly service while others report poor customer interactions and operational issues. While some reviewers appreciate the coffee and prompt service, concerns about product availability and unfriendly staff have led to dissatisfaction for a few patrons.

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Tim Hortons logo

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45395 Hayes Rd, Shelby Township, Michigan

The reviews indicate a mixed experience at this Tim Hortons location. While some customers appreciate the fast service and quality coffee, there are significant complaints about food quality, customer service, and value for money. Employees were noted for lacking basic courtesy, impacting overall satisfaction negatively.

Tim Hortons logo

Tim Hortons

3.2

40955 Mound Rd, Sterling Heights, Michigan

The establishment offers a variety of dining options including breakfast and lunch with drive-thru, takeout, and dine-in services available. However, customers have reported issues such as poor food quality, rude service, and staff misconduct. Despite these problems, some highlights include the availability of coffee and a welcoming environment for working on laptops.