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Summary
The establishment has a family-like atmosphere with attentive staff and high-quality coffee and donuts, though recent changes have led to inconsistent service quality and food issues. The environment is inviting for solo dining and working on laptops. However, delays in service and occasional rude behavior from staff have been noted.
Pros
- attentive customer service
- high-quality coffee
- fresh donuts
- good atmosphere for work
- wheelchair accessible
Cons
- inconsistent food quality
- occasional rude staff
- service delays
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
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Duck Donuts
825 Polaris Pkwy, Westerville, Ohio
The bakery offers freshly made donuts with a variety of toppings, and it has friendly service at times. However, there are issues with staff attitude and order accuracy, particularly with coffee temperature. The environment is casual and accessible, with multiple service options including delivery and dine-in.
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Tim Hortons
2086 Polaris Pkwy, Columbus, Ohio
The establishment offers a mixed experience with some commendable aspects such as fast service and clean environment, but also faces significant issues including poor customer interactions and inventory shortages. Customers appreciate the variety of dining options available, yet have encountered frustrating situations due to inadequate staff response and limited menu availability at times. Despite these challenges, the location provides a pleasant atmosphere with amenities like Wi-Fi and diverse seating arrangements.
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Dunkin'
1252 County Line Rd, Westerville, Ohio
The reviewed establishment offers a variety of services including dine-in and drive-through options with fast service being a highlight. However, the quality of donuts is questionable, often reported to be unavailable by mid-morning, which disappoints customers seeking fresh pastries throughout the day. Coffee is generally well-received as part of their highlights. The atmosphere can be busy, leading to longer wait times and sometimes poor customer service.
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Dunkin'
481 S State St, Westerville, Ohio
The establishment offers a range of services including drive-through and dine-in options with an emphasis on coffee quality. While some customers appreciate the friendly staff and great coffee, others have experienced inconsistency in service and product handling. The ambiance is casual, family-friendly, and suitable for solo dining or working on a laptop.
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Tim Hortons
772 S State St, Westerville, Ohio
Tim Hortons generally receives positive feedback for its fast and friendly service, clean environment, and reliable coffee quality at certain locations. However, some customers have experienced issues with incorrect orders through delivery services and dissatisfaction with customer service at specific branches. There are mixed reviews on the availability of donuts and overall service experience.
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Tim Hortons
2415 Schrock Rd, Columbus, Ohio
The establishment offers a mixed experience with notable strengths and weaknesses. While the staff is praised for their friendliness and excellent coffee service, there are recurring issues with order accuracy and cleanliness of the dining area. The environment is generally appreciated by customers, but some have noted disappointing food quality.
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Sofi's Mini Donuts LLC
1500 Polaris Pkwy, Columbus, Ohio
The donut shop receives high praise for its delicious and varied mini donuts that cater to both diet-conscious individuals and kids with fancy toppings. Customers appreciate the friendly, professional service provided by attentive staff like Aaron and Junier. The establishment stands out as a small, minority-owned business offering multiple service options including delivery and dine-in. It provides an inclusive environment welcoming to various communities. Some areas for improvement include addressing any potential issues related to parking or price sensitivity.
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Krispy Kreme
1021 Polaris Pkwy, Columbus, Ohio
The donuts are highly praised for their taste and quality, particularly the maple and glaze varieties, though customers have experienced issues with size and portioning. While service was noted as fast in some instances, there were negative experiences regarding customer interactions and order fulfillment accuracy. The establishment maintains a clean environment but suffers from inconsistent parking availability and higher-than-expected pricing.