Summary
The business offers quick service and genuine staff interactions, especially noted during non-peak times like holidays. However, there are instances of poor in-store customer acknowledgment and chaotic management during busy periods. The drive-through can be slow, leading to frustration among customers.
Pros
- genuine employee interactions
- quick curbside pickup
- efficient holiday service
- varied meal options
- wide payment methods
Cons
- poor in-store acknowledgment
- chaotic management at times
- slow drive-through service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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111 PA-423, Pocono Pines, Pennsylvania
The business offers a mix of positive and negative experiences for customers. Many appreciate the friendly service and consistency in order accuracy at this location, which is praised for its polite staff. However, there are notable complaints about long wait times due to poor scheduling, unclean restrooms, and issues with refunds when errors occur. Management responsiveness seems lacking during peak hours, leading to frustration among patrons.
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The establishment offers a casual atmosphere with good options for breakfast and coffee, though service inconsistencies are noted. The environment is family-friendly with ample seating and accessible facilities. However, quality control issues have been reported in food preparation.
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3198 PA-115, Effort, Pennsylvania
The reviews reflect mixed experiences at this location, with some customers appreciating the friendly staff and good coffee, while others criticize poor service and operational issues. Complaints include unavailability of items like donuts, broken machines, long wait times, and rude customer interactions. Some patrons acknowledge the effort of employees to maintain a positive atmosphere despite these challenges.
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38 Sterling Rd, Mt Pocono, Pennsylvania
The business offers a range of services including curbside pickup and dine-in with an emphasis on great coffee. However, there are multiple customer complaints about service quality, such as rude staff and incorrect orders. Additionally, there are concerns regarding security and management handling, highlighting fraudulent activities by employees.
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515 Sterling Rd, Tobyhanna, Pennsylvania
Customers frequently report dissatisfaction with service accuracy and quality at this Dunkin' Donuts location. Issues such as incorrect orders and poor coffee preparation are common complaints. Despite the availability of various service options including curbside pickup and delivery, the overall experience is hindered by these recurring problems. However, there are positive mentions of the convenience due to free parking and some appreciation for certain menu items.
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In Sunoco Gas Station, 2999 Bear Creek Blvd, Bear Creek Township, Pennsylvania
The business offers consistently good coffee and comfort food, with a family-friendly atmosphere. However, there are issues with staff order accuracy and operational efficiency. The establishment provides various service options including dine-in and takeout, but suffers from early closing times and poor customer communication.
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2055 PA-611, Swiftwater, Pennsylvania
Customers have mixed experiences with the establishment, praising its coffee and dessert offerings but noting issues with service quality and customer care. Instances of unprofessional behavior and inconsistency in order handling are highlighted, along with confusion over store hours. The business provides a variety of services including drive-thru, takeout, and dine-in options, and maintains an accessible environment.
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1 Great Wolf Dr, Scotrun, Pennsylvania
The provided reviews indicate significant dissatisfaction with the service quality at this Dunkin' Donuts location. Customers repeatedly mention issues with incorrect orders, lack of responsiveness from staff, and a broken latte machine. The overall experience is described as negative, highlighting a lack of care from employees and poor operational efficiency.