Summary
The business has seen a decline in food quality and customer service recently, with several complaints about cold or poorly prepared food items and unengaging staff interactions. However, it maintains strengths such as great coffee and dessert offerings. The physical infrastructure seems to need maintenance, particularly the driveway. Despite these issues, there are positive aspects like free parking and a variety of service options.
Pros
- Great coffee quality
- Variety of desserts
- Multiple service options
- Free parking available
- Friendly staff at times
Cons
- Food often undercooked
- Inconsistent order accuracy
- Poor customer interactions
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Family Donuts & Boba Tea
3730 NC-16 Business, Denver, North Carolina
The business offers a delightful assortment of fresh donuts and unique boba drinks that have garnered praise for their quality and flavor variety. Customers appreciate the friendly staff and excellent customer service, with specific mentions of personalized attention and willingness to accommodate preferences like sweetness levels in drinks. While there are some minor drawbacks such as high prices and limited parking availability, the overall experience is highly rated, encouraging repeat visits.
Dunkin'
647 N Highway 16, Denver, North Carolina
Customers have mixed experiences at this location, with some praising the friendly staff and quality donuts, while others criticize order mistakes and high prices. The service can be inconsistent, particularly in drink preparation. Positive mentions highlight the pleasant interactions and efficiency of certain employees. However, there are noted issues with incorrect orders and cold food.
Dunkin'
2165 N Chester St, Gastonia, North Carolina
The business has received mixed reviews regarding its food quality and customer service. While some customers appreciate the fast service and cleanliness of the environment, there are frequent complaints about wrong orders, stale food items, and poor customer interactions. The staff turnover seems to be a contributing factor to the inconsistent service experience. Additionally, despite offering various dining options like breakfast and dessert, the actual execution often falls short.
Dunkin'
7936 Bradley Long Dr, Sherrills Ford, North Carolina
The Dunkin' Donuts location under review has received predominantly negative feedback from customers concerning their service quality and order accuracy. While the business is praised for its coffee offerings and family-friendly environment, issues such as rude staff behavior, frequent order mistakes, and insufficient employee training are major concerns. The reviews suggest a need for better management and improved customer service procedures.
Dunkin'
350 N New Hope Rd, Gastonia, North Carolina
The business has received mixed reviews focusing on poor customer service and operational issues, yet it is praised for its coffee quality. Customers have reported unfriendly staff, unprofessional behavior, and challenges with order accuracy. Despite these issues, the environment is noted to be clean and accommodating in terms of payment options.
Dunkin'
112 Thornburg Dr SE, Conover, North Carolina
The reviews indicate mixed experiences with the service and drink quality at this location. While some customers appreciate the coffee and fast service on occasion, others have faced rudeness from staff and inconsistencies in order accuracy and fulfillment times. Despite these issues, the atmosphere remains casual and friendly, with positive highlights like great coffee offerings.
Dunkin'
1935-1949 Startown Rd, Hickory, North Carolina
The reviews indicate inconsistent service quality and preparation issues at this Dunkin' location. While some customers appreciate the coffee and quick service, others have encountered rude staff behavior and incorrect orders, leading to dissatisfaction. Despite a generally clean environment, there are complaints about high prices and parking limitations.
Krispy Kreme
1879 Startown Rd, Hickory, North Carolina
The Krispy Kreme store received mixed feedback regarding its donuts and service quality. Some customers were disappointed with the value, noting that the donuts were cold and stale, especially considering their high price compared to local alternatives. However, other reviews highlighted positive experiences with fresh donuts and exceptional customer service during an event order. The store offers a variety of services including delivery, drive-through, and dine-in options.