Summary
Customers have mixed opinions about this Dunkin' location. While the coffee and service were previously praised for being fresh and hot, recent experiences indicate significant delays and frequent order mistakes. Several customers are disappointed with long wait times, incorrect orders, and cold beverages despite ordering correctly. Some issues seem to involve both in-person and mobile app orders.
Pros
- Great coffee quality
- Quick service (historically)
- Clean environment
Cons
- Incorrect orders
- Long wait times
- Cold products served
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business offers a variety of service options including dine-in and takeout, with a focus on breakfast and coffee. While it has been praised for its fast service and late-night availability, some customers have noted issues with inconsistent food temperature and long wait times for online orders. The environment is family-friendly and wheelchair accessible.
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560 NJ-23, Pompton Plains, New Jersey
The business is appreciated for its excellent coffee and friendly service, which consistently meets expectations with fresh and delicious beverages. However, the establishment has faced criticism for slow service and inconsistency in following customer instructions regarding dietary preferences. The staff's friendliness seems to vary by shift, impacting overall service quality.