Summary
Customers have mixed experiences with the service at this Dunkin location. Many appreciate the friendly and quick service during breakfast hours, especially from drive-through staff. However, some have faced issues with order accuracy and perceived rudeness on occasion. The establishment offers various convenient dining options and is known for its coffee.
Pros
- fast morning service
- friendly staff interactions
- good coffee quality
- drive-thru convenience
Cons
- order inaccuracies reported
- some rude service instances
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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Customers have mixed opinions about this Dunkin' location. While the coffee and service were previously praised for being fresh and hot, recent experiences indicate significant delays and frequent order mistakes. Several customers are disappointed with long wait times, incorrect orders, and cold beverages despite ordering correctly. Some issues seem to involve both in-person and mobile app orders.
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Reviews indicate mixed experiences with the service at this establishment. Customers have appreciated aspects like coffee quality and dining options available for breakfast to dinner. However, there are repeated complaints about customer service issues and cleanliness concerns.
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The business offers a variety of service options including dine-in and takeout, with a focus on breakfast and coffee. While it has been praised for its fast service and late-night availability, some customers have noted issues with inconsistent food temperature and long wait times for online orders. The environment is family-friendly and wheelchair accessible.
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560 NJ-23, Pompton Plains, New Jersey
The business is appreciated for its excellent coffee and friendly service, which consistently meets expectations with fresh and delicious beverages. However, the establishment has faced criticism for slow service and inconsistency in following customer instructions regarding dietary preferences. The staff's friendliness seems to vary by shift, impacting overall service quality.