Dunkin' logo

Dunkin'

(4.0)

9120 Harris Corners Pkwy, Charlotte, North Carolina

Dunkin' storefront

Summary

The business offers a mixed experience with strong highlights on coffee and customer service but has room for improvement in order accuracy and staff responsiveness. While some customers appreciate the friendly service and quality of food items like bagels and avocado toast, issues such as incorrect orders and unattended self-service kiosks detract from the overall experience.

Pros

  • delicious coffee
  • friendly employees
  • fresh bagels
  • quick service

Cons

  • order inaccuracies
  • unresponsive kiosk staff

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday4:30AM-8PM
tuesday4:30AM-8PM
wednesday4:30AM-8PM
thursday4:30AM-8PM
friday4:30AM-8PM
saturday6AM-8PM
sunday6AM-8PM

Location

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3.1

4605 Hylas Ln, Huntersville, North Carolina

The Dunkin' Donuts location receives mixed reviews with praise for friendly service and clean environment but criticism for inconsistent food quality and misleading closing times. Customers appreciate the helpful staff and efficient service options like drive-through, takeout, and dine-in. However, there are concerns about poor customer interactions and unmet expectations regarding food preparation.

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3.9

Prosperity Pointe, 3014 Driwood Ct, Charlotte, North Carolina

The business has mixed reviews with praise for its quick service and clean environment but faces criticism over staff interactions and inconsistent service quality. The manager's behavior is frequently noted as problematic, impacting customer experiences. Despite these issues, customers appreciate the friendly staff behind the counter and enjoy the tasty coffee and desserts.

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3.9

10310 Wilmington St, Huntersville, North Carolina

Customers appreciate the fast and friendly service at this location, along with their great coffee and dessert offerings. However, some customers have noted issues such as inconsistency in food freshness and occasional rude interactions from staff. The establishment provides a variety of service options including outdoor seating, curbside pickup, delivery, drive-through, onsite services, takeout, and dine-in.

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3.9

2037 W Sugar Creek Rd, Charlotte, North Carolina

The establishment offers a variety of service options including drive-through and dine-in, known for its great coffee and desserts. However, customer experiences vary significantly, with reports of poor service and food safety concerns impacting satisfaction. The business provides multiple accessibility features and accepts various payment methods.

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3.8

8936 J M Keynes Dr, Charlotte, North Carolina

The business offers a variety of options including coffee and comfort food, with an accessible environment for all customers. While there are positives like good tea selection and seating arrangements conducive to working on laptops, the service quality has been inconsistent with frequent mentions of staff issues such as rudeness and inattentiveness. The reviews indicate a need for improved staff training and focus.

Dunkin' logo

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3.4

8845 Christenbury Pkwy, Concord, North Carolina

The establishment offers a pleasant atmosphere with great coffee and dessert options, including popular maple donuts. While the service can be inconsistent and slow at times, there are positives such as the fast drive-through and the accuracy of orders when they do get it right. Some customers have experienced issues with order accuracy and temperature control for drinks. The venue offers a range of services like curbside pickup and delivery.

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3.6

8509 University City Blvd, Charlotte, North Carolina

The establishment offers a variety of food and beverages, including coffee, with some excellent service experiences noted alongside significant customer service issues. While many find the environment clean and welcoming, there are notable inconsistencies in order accuracy and staff demeanor. The business provides multiple dining options but struggles with customization requests and employee responsiveness.