Dunkin' logo

Dunkin'

(3.5)

6925 S Pulaski Rd, Chicago, Illinois

Dunkin' storefront

Summary

The establishment provides good coffee and has improved customer service at certain times. However, there are significant inconsistencies in the quality of service, particularly during busy periods like weekends and holidays. Some staff members exhibit poor customer interactions, which negatively impacts the overall experience. Despite this, there are dedicated employees who contribute positively to the service.

Pros

  • Great coffee
  • Improved morning service
  • Friendly staff at times

Cons

  • Inconsistent service quality
  • Poor customer interaction
  • Refusal to remake orders

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Wheelchair Accessible
Early Morning Hours

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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The business provides great coffee but suffers from poor service and inconsistent order fulfillment. Employees often exhibit rudeness, leading to a negative customer experience. The environment is clean, yet there are frequent delays in service, with some orders being incomplete.