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Dunkin'
11525 S Halsted St, Chicago, Illinois
Phone: +1 773-726-2538
Website: locations.dunkindonuts.com
Summary
The business experiences several operational challenges, particularly with online ordering accuracy and staffing during peak hours. Customers are disappointed by unfulfilled orders and poor coffee quality. Despite these issues, the establishment offers a range of service options and amenities suitable for various dining preferences.
Pros
- variety of service options
- wheelchair accessible facilities
- offers breakfast meals
- has vegetarian choices
Cons
- poor online order accuracy
- disappointing coffee quality
- inadequate staff during busy periods
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Old Fashioned Donuts
11248 S Michigan Ave, Chicago, Illinois
Old Fashioned Doughnuts is a beloved establishment known for its delicious and nostalgic donuts. While some customers reminisce about the quality of past offerings and lament recent changes, others praise their current products and friendly service. The bakery provides a cozy atmosphere with diverse options like apple fritters and glazed doughnuts, though it has faced criticism for perceived declines in quality. Despite this, the place remains popular due to its longstanding presence and community ties.
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Dunkin'
1943 W Monterey Ave, Chicago, Illinois
The business offers a variety of services including drive-through and takeout, with a focus on breakfast items like coffee and donuts. Customers appreciate the proximity to home and highway, as well as the service for kids. However, there are recurring complaints about rude staff and order accuracy issues.
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Dunkin'
1400 W 127th St, Calumet Park, Illinois
The business has received mixed feedback from customers. While some appreciate the quality of food and beverages, others have reported poor customer service and order mishaps. The slow service times and unfriendly staff are notable drawbacks. Despite this, the establishment offers a variety of dining options and amenities that appeal to different needs.
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Dunkin'
350 E 103rd St, Chicago, Illinois
The establishment offers a friendly and welcoming service with courteous staff like Maria who enhances the customer experience through her professionalism and warm demeanor. It provides diverse food options from breakfast to dessert, ensuring fresh servings. However, there are inconsistencies in fulfilling specific order requests, and some food items receive negative feedback regarding texture and taste. The business supports various payment methods and offers convenient service styles including delivery and drive-through.
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Thorntons
12052 Western Ave, Blue Island, Illinois
The establishment offers a variety of food and drink options, including coffee and donuts that are highly praised by customers. However, there are concerns about overcharging for items and misleading hours of operation on their website. The customer service is generally positive with some employees standing out as particularly friendly.
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Thorntons
2330 Burr Oak Ave, Blue Island, Illinois
The business is criticized for poor customer service and cleanliness issues. The ice cream machine often malfunctions during winter, contributing to a negative experience. Staff interactions are frequently described as rude, which affects the overall atmosphere negatively. Despite these challenges, some customers appreciate that the establishment is open 24 hours.
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Dunkin'
2323 W 127th St, Blue Island, Illinois
Customers appreciate the friendly service and quality of items like coffee and desserts. However, some express concerns about high prices and cleanliness issues observed with food products, such as flies on donuts. The establishment offers a variety of service options including dine-in and takeout, and is well-equipped for different needs with amenities like free parking and Wi-Fi.
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Dunkin'
10401 S Western Ave, Chicago, Illinois
The reviews indicate significant dissatisfaction with the customer service and management at this location. Customers have reported rude interactions with staff and managers, leading to a negative experience. While there are some positive notes about offerings such as coffee and various dining options, these do not seem to outweigh the negative experiences described by several reviewers. The establishment offers a range of services including dine-in, takeout, and delivery.