Thorntons logo

Thorntons

(3.8)

12052 Western Ave, Blue Island, Illinois

Thorntons storefront

Summary

The establishment offers a variety of food and drink options, including coffee and donuts that are highly praised by customers. However, there are concerns about overcharging for items and misleading hours of operation on their website. The customer service is generally positive with some employees standing out as particularly friendly.

Pros

  • good ice coffee
  • variety of food options
  • rewards program available
  • friendly employee interactions

Cons

  • misleading hours online
  • overcharging issues
  • unresolved customer complaints

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Coffee Available
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

Other Donut Shops Nearby

Thorntons logo

Thorntons

3.0

2330 Burr Oak Ave, Blue Island, Illinois

The business is criticized for poor customer service and cleanliness issues. The ice cream machine often malfunctions during winter, contributing to a negative experience. Staff interactions are frequently described as rude, which affects the overall atmosphere negatively. Despite these challenges, some customers appreciate that the establishment is open 24 hours.

Dunkin' logo

Dunkin'

4.0

2323 W 127th St, Blue Island, Illinois

Customers appreciate the friendly service and quality of items like coffee and desserts. However, some express concerns about high prices and cleanliness issues observed with food products, such as flies on donuts. The establishment offers a variety of service options including dine-in and takeout, and is well-equipped for different needs with amenities like free parking and Wi-Fi.

Dunkin' logo

Dunkin'

3.8

11849 S Kedzie Ave, Merrionette Park, Illinois

The business is praised for its exceptional customer service and consistently high-quality coffee, which makes it a popular choice for breakfast and solo dining experiences. However, there are occasional issues with closing times not aligning with posted hours, leading to some customer dissatisfaction. The staff's attention to detail in remembering regular orders is highlighted positively.

Dunkin' logo

Dunkin'

4.2

13101 S Western Ave, Blue Island, Illinois

The establishment is appreciated for its friendly service and enjoyable atmosphere. However, there are concerns regarding the taste of specific coffee flavors. The freshness of bakery items seems inconsistent, with a preference for locally made donuts. Despite these issues, some customers value the overall experience.

Dunkin' logo

Dunkin'

3.0

1943 W Monterey Ave, Chicago, Illinois

The business offers a variety of services including drive-through and takeout, with a focus on breakfast items like coffee and donuts. Customers appreciate the proximity to home and highway, as well as the service for kids. However, there are recurring complaints about rude staff and order accuracy issues.

Dunkin' logo

Dunkin'

3.1

1400 W 127th St, Calumet Park, Illinois

The business has received mixed feedback from customers. While some appreciate the quality of food and beverages, others have reported poor customer service and order mishaps. The slow service times and unfriendly staff are notable drawbacks. Despite this, the establishment offers a variety of dining options and amenities that appeal to different needs.

Dunkin' logo

Dunkin'

4.2

3206 W 111th St, Chicago, Illinois

Customers appreciate the friendly and efficient service at this Dunkin' location, especially praising their coffee and staff. However, some issues with parking congestion and occasional order inaccuracies are noted. The establishment maintains a clean and welcoming environment, enhancing customer satisfaction.

Dunkin' logo

Dunkin'

3.9

11843 S Pulaski Rd, Alsip, Illinois

The reviews indicate a mixed experience at this Dunkin' location, with several customers facing issues related to order inaccuracies and service errors. Despite these problems, the business offers various amenities such as curbside pickup, delivery, drive-through, and onsite services. The environment is family-friendly and casual, providing seating options suitable for different dining occasions.