Dunkin' logo

Dunkin'

(3.0)

1943 W Monterey Ave, Chicago, Illinois

Dunkin' storefront

Summary

The business offers a variety of services including drive-through and takeout, with a focus on breakfast items like coffee and donuts. Customers appreciate the proximity to home and highway, as well as the service for kids. However, there are recurring complaints about rude staff and order accuracy issues.

Pros

  • proximity to highway
  • child-friendly environment
  • good coffee
  • drive-through available

Cons

  • rude staff encounters
  • order inaccuracies

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4AM-8PM
tuesday4AM-8PM
wednesday4AM-8PM
thursday4AM-8PM
friday4AM-8PM
saturday4AM-8PM
sunday5AM-7PM

Location

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3.9

10401 S Western Ave, Chicago, Illinois

The reviews indicate significant dissatisfaction with the customer service and management at this location. Customers have reported rude interactions with staff and managers, leading to a negative experience. While there are some positive notes about offerings such as coffee and various dining options, these do not seem to outweigh the negative experiences described by several reviewers. The establishment offers a range of services including dine-in, takeout, and delivery.

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Thorntons

3.8

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The establishment offers a variety of food and drink options, including coffee and donuts that are highly praised by customers. However, there are concerns about overcharging for items and misleading hours of operation on their website. The customer service is generally positive with some employees standing out as particularly friendly.

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3.6

11525 S Halsted St, Chicago, Illinois

The business experiences several operational challenges, particularly with online ordering accuracy and staffing during peak hours. Customers are disappointed by unfulfilled orders and poor coffee quality. Despite these issues, the establishment offers a range of service options and amenities suitable for various dining preferences.

Dunkin' logo

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4.2

3206 W 111th St, Chicago, Illinois

Customers appreciate the friendly and efficient service at this Dunkin' location, especially praising their coffee and staff. However, some issues with parking congestion and occasional order inaccuracies are noted. The establishment maintains a clean and welcoming environment, enhancing customer satisfaction.

Dunkin' logo

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3.7

9800 S Western Ave, Evergreen Park, Illinois

The establishment offers a variety of flavors and fast service through drive-thru, curbside pickup, and onsite dining options. Reviews highlight quick preparation times even during busy periods, with specific praise for coffee quality and breakfast items. However, there are concerns about customer service and confusion at the drive-thru. Accessibility features make it convenient for diverse patrons.

Dunkin' logo

Dunkin'

3.8

11849 S Kedzie Ave, Merrionette Park, Illinois

The business is praised for its exceptional customer service and consistently high-quality coffee, which makes it a popular choice for breakfast and solo dining experiences. However, there are occasional issues with closing times not aligning with posted hours, leading to some customer dissatisfaction. The staff's attention to detail in remembering regular orders is highlighted positively.

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Donut Dudes

4.3

10301 S Kedzie Ave, Chicago, Illinois

The business offers a variety of delicious and creative donuts that are well-received by customers. The service is noted for being fast and friendly, with a clean environment. However, some limitations include the inability to pre-order or customize orders online. Parking availability varies but generally free street parking is available.

Thorntons logo

Thorntons

3.0

2330 Burr Oak Ave, Blue Island, Illinois

The business is criticized for poor customer service and cleanliness issues. The ice cream machine often malfunctions during winter, contributing to a negative experience. Staff interactions are frequently described as rude, which affects the overall atmosphere negatively. Despite these challenges, some customers appreciate that the establishment is open 24 hours.