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Summary
The Dunkin' location under review has mixed feedback from customers. While some appreciate the convenience and service options like curbside pickup and drive-through, others express dissatisfaction with customer service quality and order accuracy, which can lead to safety concerns for those with allergies. The business provides a range of services including dine-in, takeout, and delivery, alongside popular offerings such as coffee and breakfast items. Despite these features, there are recurring complaints about long wait times and occasional errors in drink preparation.
Pros
- Convenient location
- Friendly staff occasionally
- Multiple service options
- Known for good coffee
Cons
- Long drive-through waits
- Order accuracy issues
- Parking can be tight
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Hy-Vee Bakery
420 Court Ave, Des Moines, Iowa
The business offers a variety of services including curbside and in-store pickup, as well as takeout options. Customers appreciate the freshly made items and efficient service but have noted some negative experiences with staff behavior. The establishment is wheelchair accessible.
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Dunkin'
2610 E University Ave, Des Moines, Iowa
The business offers a mix of positive and negative experiences. Some customers appreciate the friendly service and freshly made coffee, while others have encountered issues with food quality and cleanliness. The establishment provides various dining options like dine-in and takeout, but has faced criticism regarding undercooked items and dirty environments.

ChuChu Donuts
580 SW 9th St Suite 116, Des Moines, Iowa
Chu Chu's donut shop is celebrated for its exceptional variety of high-quality donuts and friendly service. Customers appreciate the welcoming staff and clean environment. The donuts are praised for their diverse flavors and textures, with favorites including bismarks, long johns, and cronuts. While there's free parking available, some customers find it limited, and prices are considered relatively high compared to other options.
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Hy-Vee Bakery
2540 E Euclid Ave, Des Moines, Iowa
The business offers a variety of service options including dine-in and delivery, with accessible features for individuals using wheelchairs. Fresh products like sourdough bread are highlighted positively, yet there are concerns over customer service quality and stock management. Pricing and substitution issues also affect customer satisfaction.
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Hy-Vee Bakery
3221 SE 14th St, Des Moines, Iowa
The service at this establishment is appreciated for its responsiveness and willingness to accommodate last-minute requests, as evidenced by a swift cake replacement service that satisfied a young customer. However, experiences with staff assistance have been mixed, with long wait times at self-checkouts leading some customers to leave without making purchases. Concerns about cleanliness in certain areas were noted, particularly regarding the bottle and can return section, which was described as dirty and poorly maintained. Additionally, stock availability for takeout orders appears inconsistent, causing delays. The business is noted for its accessibility features and a variety of service options, including delivery and curbside pickup.
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Dunkin'
3611 SE 14th St, Des Moines, Iowa
The business offers a variety of service options and is known for its breakfast and quick bites. Customers appreciate the clean environment and fast service but criticize poor order accuracy and customer service issues at the drive-through. There are concerns about long wait times and staff shortages.
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Hy-Vee Bakery
4815 Maple Dr, Pleasant Hill, Iowa
The business offers a range of services including dine-in and takeout options, with several positive mentions about the cleanliness and service speed. However, there are notable complaints regarding customer service, particularly from management, and issues with product quality. Some customers have faced difficulties with incorrect products or old merchandise.
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Hy-Vee Fast & Fresh
4910 Maple Dr, Pleasant Hill, Iowa
Fast N Fresh offers a welcoming environment with friendly staff and quick service, making it a great spot for breakfast. The convenience store food quality is commendable, though there are concerns about the authenticity of breakfast items. Accessibility features are in place to accommodate all guests.