
Dunkin'
5409 Silver Hill Rd, District Heights, Maryland
Summary
The restaurant experiences frequent order inaccuracies and poor customer service, leading to dissatisfaction among customers who often receive incorrect items and lack of accountability from staff. Despite offering various dining options and being accessible, the main issue revolves around the quality of service and attentiveness to orders.
Pros
- variety of coffee options
- casual atmosphere
- family-friendly environment
- wheelchair accessibility
- free parking available
Cons
- frequent order mistakes
- poor customer service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business offers a clean environment with fast and friendly service, making it popular for breakfast and solo dining. While the coffee is praised for being great, there are issues with order accuracy and customer interactions. The establishment provides multiple service options including drive-through, curbside pickup, delivery, takeout, and dine-in.

Dunkin'
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The business offers a variety of services including dine-in, takeout, and delivery, with an emphasis on coffee and desserts. While the staff is often noted for being friendly, there are frequent complaints about order mistakes and long wait times. Customers appreciate the quick service when it's prompt, but frustrations arise over mix-ups and poor-quality food items.

Dunkin'
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The location offers a variety of service options including curbside pickup and dine-in, appealing to those seeking breakfast, lunch, dinner, and dessert options. It is popular for breakfast and solo dining, with vegetarian offerings available. Despite having great coffee highlighted in business information, reviews mention frequent service issues such as inefficient self-order kiosks and rude staff interactions. Accessibility features include a wheelchair-accessible entrance.

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The establishment offers a variety of services including dine-in and takeout, with a focus on breakfast items and coffee. However, there are concerns about customer service quality and cleanliness. Despite having several positive attributes like free parking and a family-friendly atmosphere, the reviews suggest issues with staff behavior and hygiene.

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The reviews present a mixed experience at Dunkin'. While some customers appreciate the coffee and quick service, others have encountered rude staff and order mistakes. There are mentions of both good and poor customer interactions, with some praising the environment while others criticize it. Overall, experiences vary significantly.