Dunkin' logo

Dunkin'

(3.2)

96 Frontage Rd, East Haven, Connecticut

Dunkin' storefront

Summary

The business has faced several service and operational issues based on recent customer feedback. Common complaints include unprepared orders, poor communication from staff, and inconsistent product availability. Despite these challenges, the establishment does offer a variety of services including mobile pickup and drive-through options, which could improve the overall experience if executed better.

Pros

  • Variety of breakfast items
  • Multiple service options available
  • Wheelchair accessible facilities

Cons

  • Unprepared orders reported
  • Inconsistent product availability
  • Communication issues with staff

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-6PM
tuesday5AM-6PM
wednesday5AM-6PM
thursday5AM-6PM
friday5AM-6PM
saturday5AM-6PM
sunday5AM-6PM

Location

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3.3

91 Frontage Rd, East Haven, Connecticut

The recent reviews indicate a decline in customer satisfaction at this Dunkin' location, primarily due to increased prices and reduced food quality following a remodel. Customers have expressed dissatisfaction with the taste and temperature of their food, as well as long wait times. Despite these issues, some customers still appreciate aspects like coffee and service options.

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3.9

320 Main St, East Haven, Connecticut

Customers have mixed feelings about the service and product consistency at this Dunkin'. While some praise the quick service and friendly staff, others criticize inconsistent pricing and poor order accuracy. Coffee quality is generally appreciated when good, but complaints arise when it's not up to par. There are also concerns about customer handling during busy times or late-night hours.

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4.0

189 Forbes Ave, New Haven, Connecticut

The location offers a mix of positive and negative experiences. Customers appreciate the excellent coffee options like Nitro Cold Brew and fast service during mobile orders. However, there are frequent complaints about incorrect orders and rude staff interactions at drive-thru and counter services. The establishment is praised for its work-friendly environment with charging outlets and clean setting.

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3.7

15 Hemingway Ave, East Haven, Connecticut

The reviews indicate mixed experiences at the establishment. While some customers appreciate the quick service and cleanliness, others have faced issues with staff attentiveness and product quality. Complaints include incorrect orders, poor taste of food items, and disrespectful interactions. Despite these negatives, certain highlights like good coffee and breakfast options are mentioned.

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3.8

291 Ferry St, New Haven, Connecticut

The establishment is praised for its excellent coffee and clean environment but criticized for poor service and misleading product displays. Customers report dissatisfaction with staff communication errors leading to incorrect orders and perceived overcharging. Additionally, there are complaints about limited restroom access despite being marked as a public facility.

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Dunkin'

4.0

In Mobil Gas Station, 200 Sargent Dr, New Haven, Connecticut

Customers appreciate the inviting and knowledgeable staff at Dunkin' Donuts, though service quality can vary significantly between visits. The coffee is praised for its taste but has been noted to be served lukewarm at times. The shop offers a range of services including dine-in and delivery, making it a convenient choice for various customer needs.

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Good Vibez Protein Bar

5.0

337 Lombard St, New Haven, Connecticut

The business receives high praise for its friendly staff and delicious, healthy menu items like drinks and donuts. It's noted for having a charming setup and offering personalized recommendations that enhance the customer experience. The establishment is recognized as a small, family-friendly spot with convenient service options such as curbside pickup. However, concerns were raised about potential limitations in seating during busy periods.

Dunkin' logo

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3.9

858 W Main St, Branford, Connecticut

The reviews present a mixed experience at this Dunkin' location. Positive aspects include fast service and cleanliness, with some mentions of friendly staff and a cozy atmosphere. However, inconsistencies in service quality, particularly involving specific employees, have been noted. Issues like stale donuts, incorrect orders, and poor product knowledge detract from the overall experience.