Dunkin' logo

Dunkin'

(3.6)

9469 Baltimore National Park, Ellicott City, Maryland

Dunkin' storefront

Summary

The business offers a variety of services and products including coffee, desserts, breakfast, lunch, and dinner with both dine-in and takeout options. While some customers appreciate the selection and cleanliness, others have reported poor customer service, especially during night hours at the drive-thru, and issues with food quality such as cold sandwiches and over-iced beverages.

Pros

  • wide product range
  • clean facilities
  • good coffee quality
  • varied dining options
  • accessible services

Cons

  • rude night staff
  • cold breakfast items
  • over-iced drinks

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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4.2

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2.5

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The reviews indicate consistent dissatisfaction with the customer service at this Dunkin' location, characterized by long wait times and unhelpful staff. Despite offering various services like dine-in and takeout, customers often experience poor interactions that detract from their visits. The environment is generally perceived as untidy, contributing to an overall negative impression. However, some patrons do appreciate the quality of food items such as donuts.

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3.5

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Customers have mixed experiences with the establishment's service and food quality. While some praise the exceptional donuts and fast service, others criticize the handling of orders and aggressive behavior at the drive-thru. Concerns about cold food items were also noted. Despite these issues, the coffee is considered a highlight.

Krispy Kreme logo

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Krispy Kreme offers a wide variety of sweet doughnuts that appeal to both children and adults, with friendly staff providing good service. While some customers have praised the quality and service, others noted inconsistencies in availability and size. The store provides coffee and breakfast items, and it features several accessibility options.

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3.3

10300 Little Patuxent Pkwy, Columbia, Maryland

Reviews for this location highlight issues with service quality and hygiene but also mention some positive aspects like friendly staff on occasion and good coffee options. Customers have experienced rude behavior from staff, unclean drinks, and inefficient service. However, the environment is described as clean, and there are fast service moments when conditions allow.