Dunkin' storefront

Summary

The reviewed Dunkin' location presents a mixed experience with several notable positives and negatives. Customers appreciate the delicious donuts and sweet tea, along with fast service in certain situations. However, many reviews criticize the poor customer service, food quality issues such as unpleasant taste or smell, and frequent order mistakes. Additionally, there are significant concerns about employee behavior and cleanliness.

Pros

  • Delicious donuts
  • Fast service
  • Sweet tea

Cons

  • Rude staff
  • Food quality issues
  • Order mistakes

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-10PM
tuesday4:30AM-10PM
wednesday4:30AM-10PM
thursday4:30AM-10PM
friday4:30AM-10PM
saturday4:30AM-10PM
sunday5AM-10PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.8

12915 Wisteria Dr, Germantown, Maryland

The business offers a pleasant experience with clean environments and fast service for some customers, but others have noted slow service and rude staff interactions. The variety of flavors in desserts like ice cream and donuts are praised, although parking issues can be problematic. While it provides several service options including drive-thru and dine-in, high prices and inconsistent customer experiences may deter potential patrons.

Dunkin' logo

Dunkin'

3.8

12168 Darnestown Rd, Gaithersburg, Maryland

The location offers a mixed experience with positives including delightful frozen chai lattes and friendly baristas despite some instances of rude staff behavior. Renovations have improved the environment by removing unpleasant odors. However, there are concerns regarding quality control with freezer-burned ice cream and rude customer service incidents. Pricing seems to be an issue for some customers as well.

Dunkin' logo

Dunkin'

3.8

610 Quince Orchard Rd, Gaithersburg, Maryland

Dunkin' Donuts is a popular spot for its diverse donut flavors and fast service. Customers appreciate the friendly staff and clean environment but have noted issues with high prices and limited product availability. Some reviews express concerns about employee treatment, machine maintenance, and customer interactions suggesting a need for improved management practices.

Dunkin' logo

Dunkin'

3.6

19781 Frederick Rd, Germantown, Maryland

The business offers a range of options including coffee and breakfast items with good service at times, but there are concerns regarding order accuracy and staff attitude. While some customers appreciate the quick refills and friendly service, others have faced issues with incorrect orders or unhelpful staff behavior. The establishment provides various conveniences like multiple dining options and accessibility features.

Dunkin' logo

Dunkin'

4.0

20 Montgomery Village Ave Ste B, Gaithersburg, Maryland

The business offers a convenient and efficient service with fast coffee preparation and quick food pickup options. The menu includes popular breakfast items like wraps and croissants, appealing to both adults and kids. Although the environment is cozy and well-suited for solo diners or those working on laptops, there are some areas needing improvement, such as restroom accessibility requiring a key.

Dunkin' logo

Dunkin'

4.0

15235 Siesta Ky Way, Rockville, Maryland

The Dunkin' location receives mixed feedback. Customers appreciate the quality of coffee and donuts, along with clean surroundings and efficient app orders. However, there are complaints about parking scarcity and slow service during busy times. The staff is noted for their friendliness despite operational hiccups.

Dunkin' logo

Dunkin'

3.2

20000 Goshen Rd, Gaithersburg, Maryland

The location has received mixed feedback from customers. While some appreciate the quality of breakfast sandwiches and service, others have reported repeated issues with incorrect orders and poor restocking practices, particularly concerning iced tea after 6pm. Several reviews highlight problems with the drive-through experience, including unhelpful staff and incorrect order fulfillment. Additionally, cleanliness has been called into question by a customer who encountered mold in their beverage.

Krispy Kreme logo

Krispy Kreme

4.4

14919 Shady Grove Rd, Rockville, Maryland

Krispy Kreme is praised for its high-quality donuts and a variety of flavors, which are consistently delightful. However, there are recurring complaints about service inefficiencies, lack of product availability, and unprofessional staff behavior. The establishment offers diverse service options including dine-in and takeout, but the customer experience is often marred by delays and poor service.