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Dunkin'
72 Worcester St, Grafton, Massachusetts
Phone: +1 508-839-0062
Website: locations.dunkindonuts.com
Summary
The Grafton Dunkin' Donuts has received mixed to negative feedback from customers who cite rude and unprofessional service as a major issue. Several reviewers reported encountering staff members with poor manners and noted instances of food quality concerns, such as hair found in avocado toast and cold food despite using mobile order options. Additionally, there is mention of long wait times for orders without justification and unsanitary conditions like dirty bathrooms. While the location offers several amenities such as a variety of dining options throughout the day, the negative service experience appears to overshadow these features.
Pros
- Variety of breakfast items
- Offerings include vegetarian options
- Free parking available
- Offers coffee and comfort food
- Casual atmosphere
Cons
- Rude staff members reported
- Food quality issues noted
- Long wait times for orders
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Donut Star
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The establishment is known for its delicious breakfast and great desserts, particularly the donuts. While some customers appreciate the family-like service and tasty offerings, others have had negative experiences with long wait times, poor food quality under new management, and unsanitary conditions. The menu includes comfort foods like pancakes and home fries, but issues with order fulfillment and cleanliness are significant concerns for many patrons.
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Honey Dew Donuts
604 Hartford Turnpike, Shrewsbury, Massachusetts
The business receives mixed reviews regarding service and product quality. Some customers appreciate the friendly staff and great coffee, while others criticize poor attention to orders and inadequate service. The establishment offers convenient takeout and delivery options, with an accessible environment for wheelchair users.
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Roccos Doughnut Company
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Rocco's Doughnut is praised for its large, flavorful donuts and excellent customer service. While many enjoy the variety and freshness, some note issues with consistency in glaze application on certain donut flavors. The coffee pairs well with their offerings. Accessibility features are appreciated, but there are mentions of parking limitations.
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Dunkin'
Bee Zee Gas Station, 177 SW Cutoff, Worcester, Massachusetts
The business offers a pleasant and efficient service with friendly staff, though some customers have encountered poor interactions with specific employees. The food quality is typical for the brand, but there are issues with order accuracy and handling of refunds.
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Dunkin'
1 Elm St, Millbury, Massachusetts
The business provides a mixed experience with fast and friendly service but faces challenges in management efficiency and consistency in order accuracy. Customers appreciate the quality of coffee and quick service options like drive-through and mobile ordering, although there are occasional frustrations with staff attitudes and errors in orders. The location offers various amenities including free parking, though some customers express dissatisfaction with parking availability.
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Honey Dew Donuts
540 Massasoit Rd, Worcester, Massachusetts
Customers generally enjoy the friendly and efficient service, especially during morning visits with staff like Brandy who add a personal touch. The coffee is well-regarded for its quality. However, there are concerns about inconsistent customer service during certain times of day, with some reports of unprofessional behavior from staff. Despite these issues, many appreciate the overall offerings such as delicious sandwiches and donuts.
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Dunkin'
990 Grafton St, Worcester, Massachusetts
The reviewed Dunkin' location struggles with consistent service and order accuracy, leading to customer dissatisfaction. Despite having a variety of offerings and being well-equipped for various dining preferences, the staff's professionalism is frequently called into question. The environment is noted as clean but marred by issues such as rude behavior from employees and incorrect orders.
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Dunkin'
866 Hartford Turnpike, Shrewsbury, Massachusetts
The Dunkin' Donuts location receives mixed reviews with some customers praising the friendly service and quality coffee while others criticize poor order accuracy and customer service issues in the drive-through. Customers appreciate the fast service but have experienced inconsistent order fulfillment, particularly at night or during high-demand periods. The environment is generally clean, but parking can be a challenge.