Dunkin'
331 Russell St, Hadley, Massachusetts
Phone: +1 413-586-2348
Website: locations.dunkindonuts.com
Summary
The establishment is praised for its excellent service and fresh offerings, particularly noted by staff training focused on freshness. While the customer service generally receives high marks, there are instances of less-than-stellar interactions with staff members. The location offers a variety of services including drive-through, curbside pickup, delivery, and dine-in options. It is well-equipped for accessibility needs, providing facilities that cater to wheelchair users.
Pros
- excellent customer service
- fresh food preparation
- variety of service options
- accessible environment
- good coffee quality
Cons
- occasional staff rudeness
- miscommunication on orders
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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175 University Dr, Amherst, Massachusetts
The establishment receives criticism for poor customer service and hygiene issues, with multiple instances of rude behavior and order inaccuracies reported by customers. However, it offers a variety of services including drive-thru and dine-in options, along with coffee and breakfast items. Despite these offerings, the negative experiences seem to outweigh the positives.
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142 Russell St, Hadley, Massachusetts
Dunkin Donuts offers a pleasant environment with friendly service and good coffee quality. However, some customers have experienced issues with food freshness and order accuracy. The seating area is accessible for wheelchair users, enhancing the dining experience.
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The business offers a clean environment with fast and friendly service, particularly noted for its great coffee. However, there are issues with staff consistency and food quality, such as cold drinks and improperly prepared items. While the place has several accessibility features and amenities, it lacks vegan and gluten-free options.
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The establishment offers a pleasant dining experience with friendly service and cleanliness being highlighted. Customers enjoy quick service and the quality of donuts. However, they have reported issues such as inconsistent beverage preparation and confusing parking during peak times. There are also concerns about staff responsiveness and unexpected early closing.
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Customers consistently praise the friendly and efficient service at this establishment, highlighting a welcoming atmosphere with courteous staff. The environment is clean and bright, enhancing the customer experience. While the store offers a variety of breakfast options and good coffee, some customers note high prices as a downside. Additionally, while parking is available, it may be limited during busy times.
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The reviews highlight mixed experiences at the new establishment, with some customers appreciating the friendly service and ambiance, while others criticize poor food quality and charging for water. The service options are extensive, including dine-in, takeout, and delivery among others.
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303 Amherst Rd, Sunderland, Massachusetts
The Dunkin' location receives consistent praise for its friendly and professional staff, ensuring a pleasant experience with each visit. Customers appreciate the high quality of coffee and quick service, which contribute to an overall positive atmosphere. Despite these strengths, some have noted inconsistencies in food quality recently. The establishment offers various services including curbside pickup, delivery, drive-through, and dine-in options.
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Dunkin Donuts receives mixed reviews with some customers praising the fast service and quality coffee, while others report issues with order accuracy and customer service. There are complaints about unsanitary conditions in food preparation. The establishment offers a variety of service options including dine-in, takeout, and drive-through.