Summary
Dunkin' Donuts is praised for its friendly service and great coffee, with many customers appreciating the staff's attentiveness and helpfulness. However, there are complaints about incorrect orders from the app, some unprofessional behavior among employees, and dissatisfaction with certain food items like microwaved breakfast sandwiches. Despite these issues, the establishment offers a variety of dining options and is equipped with several amenities.
Pros
- friendly service
- great coffee quality
- wide variety of dining times
- good for solo dining
- casual atmosphere
Cons
- incorrect app orders
- unprofessional staff behavior
- poor breakfast sandwich taste
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
2089 Barrington Rd, Hoffman Estates, Illinois
The Dunkin' location offers a convenient drive-thru service that is appreciated for its speed and accuracy, especially by those stopping after visits to nearby locations like U-Haul. Customers enjoy the coffee quality compared to other chains but have experienced inconsistent food heating and preparation issues. Despite these positives, there are concerns about the attitude of staff at times and the cleanliness of the establishment.
Dunkin'
1305 Barrington Rd, Hoffman Estates, Illinois
The location offers great coffee and has a friendly staff with clean premises, making it ideal for breakfast and solo dining experiences. However, there are consistent issues with drink preparation leading to dissatisfaction among customers. Despite having multiple service options and being family-friendly, the business struggles with employee training and customer acknowledgment.
Thorntons
2 Barrington Rd, Streamwood, Illinois
The business is well-regarded for its friendly and helpful staff, with many employees being familiar faces to regular customers. The store maintains a clean environment with neatly organized shelves and stocked items. However, some experiences with customer service have been less satisfactory, particularly when issues arise that require interaction with staff. Pricing and parking availability are areas of concern for some patrons.
Dunkin'
656 S Sutton Rd, Streamwood, Illinois
The Dunkin' location receives mixed feedback regarding service efficiency and product availability. While customers appreciate the friendly staff and quick service, there are recurring issues with order accuracy and stock shortages for popular items like coffee and donuts. The establishment maintains a clean environment and is appreciated for its positive energy.
Dunkin'
892 S Main Street, East Dundee, Illinois
The Dunkin' Donuts drive-through experiences frequent order mistakes and staff attitude issues, leading to customer dissatisfaction. Despite these challenges, the establishment is recognized for its quick service and welcoming environment. High prices and limited parking are additional concerns noted by customers.
Dunkin'
1670 W Algonquin Rd, Hoffman Estates, Illinois
The Dunkin' Donuts location has received mixed feedback from customers. While some praise the quality of coffee and friendly service, others criticize issues with order accuracy and customer service. There are also complaints about operational practices such as unexpected charges. Despite these concerns, the location is noted for its clean environment and quick service.
Dunkin'
846 Summit St, Elgin, Illinois
The reviews highlight significant dissatisfaction with the customer service at this establishment. Customers frequently mentioned rude and unhelpful staff, which negatively impacted their overall experience. The negative experiences seem to overshadow some positive aspects of the location such as convenient service options and good quality offerings like coffee.
Dunkin'
1169 Dundee Ave, Elgin, Illinois
The business is known for its great coffee and fast service, but suffers from poor customer service across multiple visits, which includes delays and incorrect orders. Customers have expressed frustration with the quality of service at various locations, highlighting a lack of consistency in product preparation and staff communication skills.