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Summary
Customers have expressed dissatisfaction with inconsistent product sizes and incorrect orders at this location. Despite enjoying the coffee and donuts generally, issues like poor service during drive-thru interactions, mishandling of hot beverages, and unacceptance of small change for cash payments are common complaints. Additionally, there's concern over taste quality, particularly with coffee being described as bitter.
Pros
- good coffee
- comfort food options
- fast service
Cons
- inconsistent product sizes
- incorrect orders
- bitter coffee
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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United Dairy Farmers
8577 Dixie Hwy, Florence, Kentucky
The business is praised for its efficient service and friendly staff despite being busy. Customers enjoy the ice cream options but have reported issues with some bakery items running out in the morning. There are complaints about employee behavior and damage to a credit card during purchase. The store offers competitive fuel prices and accepts various payment methods.
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Dunkin'
2 School Rd, Walton, Kentucky
The business offers a variety of service options and is known for its coffee and tea selection. However, recent customer feedback highlights issues with food quality and portion sizes, particularly concerning donuts which were found to be dry and dough-heavy. Additionally, there have been complaints about service errors, such as incorrect drink preparation.
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Thorntons
7601 Industrial Rd, Florence, Kentucky
The establishment is praised for its cleanliness and friendly staff, with a strong emphasis on convenience and customer service. It offers a variety of in-store specials including fresh food options and affordable gas prices. However, some customers have noted slow service at the register and dissatisfaction with certain beverages.
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Peace, Love and Little Donuts of Edgewood, KY
156 Barnwood Dr, Edgewood, Kentucky
Peace, Love & Little Donuts offers a delightful variety of freshly made donuts that have garnered high praise from customers for their quality and taste. The staff is consistently noted for being friendly and helpful, contributing to an inviting atmosphere at the shop. While the establishment provides convenient service options including delivery, takeout, dine-in, and in-store pickup, reviews highlight no mention of vegan or gluten-free options, indicating room for dietary inclusivity. Despite the positive customer experiences, a few concerns about limited parking were noted but appear minimal.
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Dunkin'
695 Holland Dr, Taylor Mill, Kentucky
The reviews highlight a mix of experiences at this Dunkin’ location. Positive feedback often emphasizes friendly and efficient service, with specific praise for the quality of coffee and staff knowledgeability in handling orders correctly. However, there are notable complaints regarding inconsistent availability of menu items, order inaccuracies, and perceived rudeness from some employees. Additionally, some customers have encountered issues with management's customer care attitudes.
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Thorntons
3590 Madison Pike, Edgewood, Kentucky
The business offers a range of services but suffers from poor customer service and outdated technology. There are issues with pricing transparency at the gas pumps and incorrect product labeling, particularly for milk. The staff's focus on non-customer interactions and refusal to sell alcohol due to unclear ID policies further detracts from the experience.
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United Dairy Farmers
6712 Dixie Hwy, Florence, Kentucky
The business offers unique ice cream and milkshakes but suffers from poor service experiences. Customers face long wait times due to understaffing during busy periods. The high prices and questionable employee practices have led to dissatisfaction among some patrons. However, the establishment is noted for its clean environment and friendly atmosphere.
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Dunkin'
7120A Turfway Rd, Florence, Kentucky
The Dunkin' location described in the reviews suffers from inconsistent service and quality issues. Customers have reported confusion with online orders, possible use of expired milk, and poor communication. However, it is noted for offering great coffee despite these challenges. The business provides various service options including delivery and drive-through, but faces criticism over customer experience.