Dunkin' logo

Dunkin'

(4.1)

464 Lowell St, Methuen, Massachusetts

Dunkin' storefront

Summary

The reviews for this Dunkin' Donuts location reveal a mix of positive and negative experiences. Customers appreciate the friendly service and clean environment but report issues with rude staff behavior and poor coffee quality. While some find the coffee to be on point, others complain about it tasting burnt or poorly prepared due to cold milk. The donut selection is generally well-received, though a popular type has been discontinued.

Pros

  • friendly morning service
  • clean restrooms
  • good donut variety
  • accurate orders
  • on-point coffee

Cons

  • rude staff behavior
  • poor coffee quality
  • cold milk served

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4AM-7PM
tuesday4AM-7PM
wednesday4AM-7PM
thursday4AM-7PM
friday4AM-7PM
saturday4AM-7PM
sunday6:30AM-7PM

Location

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3.7

188 Haverhill St, Methuen, Massachusetts

The business provides a variety of services including dine-in and takeout options with an emphasis on breakfast offerings. It is known for its coffee but faces issues with service speed and order accuracy. Reviews indicate mixed experiences with some praising the pleasantness of staff while others criticize long wait times and poor order execution.

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3.9

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The Dunkin Donuts location receives high praise for its exceptional service and quality offerings, though it encounters issues with specific product requests and staff attitudes on occasion. The establishment is noted for being consistently busy due to reliable service. While generally positive about the management's oversight and employee performance, some customers have reported dissatisfaction with order execution and perceived inattentiveness at times.

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3.5

1500 Broadway Rd, Dracut, Massachusetts

The business offers a variety of services including curbside pickup and dine-in options with highlights on great coffee. Reviews indicate friendly service and clean environments but point out issues like incomplete orders and poor employee interactions. Accessibility features such as wheelchair-friendly entrances and seating are available.

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Heav'nly Donuts

4.2

1499 Broadway Rd, Dracut, Massachusetts

The establishment offers delicious, filling donuts with some service inconsistencies and quality control issues, particularly with online orders and food preparation. Several staff members exhibit rude behavior, while others are polite and helpful. The environment is accessible and family-friendly but has had incidents leading to customer dissatisfaction.

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3.9

147 Pelham St, Methuen, Massachusetts

The establishment offers a welcoming atmosphere with consistently excellent service and great coffee, making it popular among daily customers and late-night visitors. Despite some staff inexperience leading to occasional long wait times and order issues, the employees are praised for their kindness and eagerness to please. The location is busy due to its proximity to the highway but maintains a family-friendly environment.

Dunkin' logo

Dunkin'

3.8

58 Broadway, Methuen, Massachusetts

The service at this establishment is praised for its friendliness and efficiency, particularly highlighted by staff member Alises who successfully fulfilled specific orders without issue. However, there have been repeated mistakes in fulfilling orders, which has led to customer dissatisfaction. Additionally, the inconsistency in opening times causes inconvenience for early morning customers seeking coffee.

Dunkin' logo

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3.5

579 Andover St, Lawrence, Massachusetts

The establishment generally offers fast and friendly service, clean surroundings, and popular breakfast options. However, recent renovations have led to slower service times and communication issues with staff. Some customers experienced inconsistent information regarding menu availability, causing frustration.

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Dunkin'

4.0

450 Broadway, Methuen, Massachusetts

The Dunkin' Donuts location described faces significant customer service issues, with multiple instances of staff rudeness and incompetence reported across drive-thru interactions. Staff members have been noted for not adhering to standard practices like adding requested items without issue or handling payments correctly. Despite the problems, the establishment is popular for its good coffee and variety of food options, including breakfast and vegetarian choices, suggesting that it remains a go-to place for many despite service drawbacks.