Dunkin'
450 Broadway, Methuen, Massachusetts
Phone: +1 978-685-7108
Website: locations.dunkindonuts.com
Summary
The Dunkin' Donuts location described faces significant customer service issues, with multiple instances of staff rudeness and incompetence reported across drive-thru interactions. Staff members have been noted for not adhering to standard practices like adding requested items without issue or handling payments correctly. Despite the problems, the establishment is popular for its good coffee and variety of food options, including breakfast and vegetarian choices, suggesting that it remains a go-to place for many despite service drawbacks.
Pros
- good coffee
- breakfast options
- vegetarian offerings
- drive-through available
Cons
- rude staff behavior
- poor customer handling
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Honey Dew Donuts
501 S Broadway, Salem, New Hampshire
The coffee shop offers convenient service with a drive-thru option and is popular for its excellent mocha iced coffee and desserts. However, customers frequently encounter slow service, rude staff, and incorrect orders. While the location is accessible via wheelchair and features casual dining, it suffers from inconsistent customer interactions.
Dunkin'
147 Pelham St, Methuen, Massachusetts
The establishment offers a welcoming atmosphere with consistently excellent service and great coffee, making it popular among daily customers and late-night visitors. Despite some staff inexperience leading to occasional long wait times and order issues, the employees are praised for their kindness and eagerness to please. The location is busy due to its proximity to the highway but maintains a family-friendly environment.
Dunkin'
58 Broadway, Methuen, Massachusetts
The service at this establishment is praised for its friendliness and efficiency, particularly highlighted by staff member Alises who successfully fulfilled specific orders without issue. However, there have been repeated mistakes in fulfilling orders, which has led to customer dissatisfaction. Additionally, the inconsistency in opening times causes inconvenience for early morning customers seeking coffee.
Dunkin'
163 Howe St, Methuen, Massachusetts
The business is praised for its excellent service and welcoming atmosphere, with specific employees highlighted for their exceptional skills. Customers enjoy a variety of offerings including great coffee, breakfast options, and quick bites. Some reviews point out occasional issues with staff attitude and priority service that could affect the overall experience.
Dunkin'
40 Jackson St, Methuen, Massachusetts
The reviews highlight recurring issues with customer service and order accuracy at this establishment. Customers frequently report rude behavior from staff and delays in receiving their orders. Despite the negatives, there are mentions of some positive aspects like good coffee and a casual atmosphere. Parking availability is noted as free but potentially limited.
Dunkin'
188 Haverhill St, Methuen, Massachusetts
The business provides a variety of services including dine-in and takeout options with an emphasis on breakfast offerings. It is known for its coffee but faces issues with service speed and order accuracy. Reviews indicate mixed experiences with some praising the pleasantness of staff while others criticize long wait times and poor order execution.
Dunkin'
123 Lawrence St, Lawrence, Massachusetts
The establishment offers a range of services including takeout and dine-in options with coffee and desserts highlighted as strong points. However, customers have reported poor service quality and cleanliness issues, negatively impacting their overall experience. Despite the availability of amenities like restrooms and free parking, there are significant areas for improvement.
Dunkin'
464 Lowell St, Methuen, Massachusetts
The reviews for this Dunkin' Donuts location reveal a mix of positive and negative experiences. Customers appreciate the friendly service and clean environment but report issues with rude staff behavior and poor coffee quality. While some find the coffee to be on point, others complain about it tasting burnt or poorly prepared due to cold milk. The donut selection is generally well-received, though a popular type has been discontinued.