Dunkin' logo

Dunkin'

(4.3)

163 Howe St, Methuen, Massachusetts

Dunkin' storefront

Summary

The business is praised for its excellent service and welcoming atmosphere, with specific employees highlighted for their exceptional skills. Customers enjoy a variety of offerings including great coffee, breakfast options, and quick bites. Some reviews point out occasional issues with staff attitude and priority service that could affect the overall experience.

Pros

  • excellent customer service
  • friendly and welcoming staff
  • great coffee quality
  • variety of dining options
  • convenient location

Cons

  • occasional staff issues
  • priority service bias

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

monday5:30AM-7PM
tuesday5:30AM-7PM
wednesday5:30AM-7PM
thursday5:30AM-7PM
friday5:30AM-7PM
saturday6AM-7PM
sunday6:30AM-7PM

Location

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The coffee shop offers convenient service with a drive-thru option and is popular for its excellent mocha iced coffee and desserts. However, customers frequently encounter slow service, rude staff, and incorrect orders. While the location is accessible via wheelchair and features casual dining, it suffers from inconsistent customer interactions.

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4.0

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The Dunkin' Donuts location described faces significant customer service issues, with multiple instances of staff rudeness and incompetence reported across drive-thru interactions. Staff members have been noted for not adhering to standard practices like adding requested items without issue or handling payments correctly. Despite the problems, the establishment is popular for its good coffee and variety of food options, including breakfast and vegetarian choices, suggesting that it remains a go-to place for many despite service drawbacks.

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3.5

40 Jackson St, Methuen, Massachusetts

The reviews highlight recurring issues with customer service and order accuracy at this establishment. Customers frequently report rude behavior from staff and delays in receiving their orders. Despite the negatives, there are mentions of some positive aspects like good coffee and a casual atmosphere. Parking availability is noted as free but potentially limited.

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4.3

282 Merrimack St, Methuen, Massachusetts

The establishment offers good service and a variety of options like coffee, breakfast, and quick bites in a casual setting. However, there are consistent issues with food temperature and quality, along with order inaccuracies at the drive-through.

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3.9

147 Pelham St, Methuen, Massachusetts

The establishment offers a welcoming atmosphere with consistently excellent service and great coffee, making it popular among daily customers and late-night visitors. Despite some staff inexperience leading to occasional long wait times and order issues, the employees are praised for their kindness and eagerness to please. The location is busy due to its proximity to the highway but maintains a family-friendly environment.

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Heav'nly Donuts

4.5

126 Merrimack St, Methuen, Massachusetts

The business offers a casual dining experience with well-regarded coffee and donuts. Customers appreciate the fresh breakfast sandwiches and homemade goodies. However, there are concerns about staff professionalism and long wait times at the counter. The environment is generally clean and friendly but has room for improvement in service consistency.

Dunkin' logo

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3.8

58 Broadway, Methuen, Massachusetts

The service at this establishment is praised for its friendliness and efficiency, particularly highlighted by staff member Alises who successfully fulfilled specific orders without issue. However, there have been repeated mistakes in fulfilling orders, which has led to customer dissatisfaction. Additionally, the inconsistency in opening times causes inconvenience for early morning customers seeking coffee.

Dunkin' logo

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4.0

123 Lawrence St, Lawrence, Massachusetts

The establishment offers a range of services including takeout and dine-in options with coffee and desserts highlighted as strong points. However, customers have reported poor service quality and cleanliness issues, negatively impacting their overall experience. Despite the availability of amenities like restrooms and free parking, there are significant areas for improvement.