Honey Dew Donuts logo

Honey Dew Donuts

(3.7)

501 S Broadway, Salem, New Hampshire

Honey Dew Donuts storefront

Summary

The coffee shop offers convenient service with a drive-thru option and is popular for its excellent mocha iced coffee and desserts. However, customers frequently encounter slow service, rude staff, and incorrect orders. While the location is accessible via wheelchair and features casual dining, it suffers from inconsistent customer interactions.

Pros

  • great mocha iced coffee
  • convenient drive-thru option
  • casual atmosphere
  • breakfast offerings available

Cons

  • slow service consistently
  • rude staff often
  • frequent order mistakes

About

Informal chain serving up coffee drinks, donuts, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Takeout
Drive-thru
Wheelchair Accessible

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

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The service at this establishment is praised for its friendliness and efficiency, particularly highlighted by staff member Alises who successfully fulfilled specific orders without issue. However, there have been repeated mistakes in fulfilling orders, which has led to customer dissatisfaction. Additionally, the inconsistency in opening times causes inconvenience for early morning customers seeking coffee.

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Customers have expressed frustration with pricing discrepancies and payment issues at the drive-thru. There are also complaints about rude staff behavior and slow service, negatively impacting customer experience. Despite these challenges, some customers appreciate the offerings, especially coffee.

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3.5

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The reviews highlight recurring issues with customer service and order accuracy at this establishment. Customers frequently report rude behavior from staff and delays in receiving their orders. Despite the negatives, there are mentions of some positive aspects like good coffee and a casual atmosphere. Parking availability is noted as free but potentially limited.

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3.7

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The Dunkin' in Salem, NH has mixed reviews with varying experiences. While some customers find the service slow and unprofessional, others appreciate specific staff members who perform well. Coffee quality is inconsistent, leading to customer dissatisfaction. The environment is noted for its wheelchair accessibility and family-friendly atmosphere.

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