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Summary
The business receives mixed reviews with consistent complaints about the quality of donuts and customer service. While some customers appreciate the fast and friendly service in the past, recent experiences highlight staff indifference and poor order fulfillment. The coffee offerings are noted but criticized for sweetness, and there is a recurring issue with equipment malfunctions. Despite these issues, the business maintains various service options and accessibility features.
Pros
- fast friendly service
- clean environment
- wheelchair accessible
- free parking available
Cons
- donuts not fresh
- inconsistent service
- equipment malfunctions
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Gourmet Donuts
3993 N Mt Juliet Rd B, Mt. Juliet, Tennessee
The establishment is praised for its variety of delicious donuts and exceptional customer service. Reviews highlight the fresh quality of their products and a welcoming environment provided by friendly staff. While there are positives regarding seating space and convenient parking options, some concerns about pricing have been noted. The shop offers multiple service options including takeout, drive-through, and dine-in.
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Mt. Juliet Donut Shop
286 Nonaville Rd, Mt. Juliet, Tennessee
The establishment is well-regarded for its breakfast offerings, particularly donuts and coffee, with a casual atmosphere that suits small gatherings and solo dining. While some customers praise the quality of the donuts and service, others express disappointment in the freshness and taste. The business offers in-store shopping, takeout, and dine-in options, and is accessible to individuals using wheelchairs.
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Dunkin'
Coolview Commons, 14835 Lebanon Rd, Old Hickory, Tennessee
The Dunkin' store received mixed reviews regarding its service and product quality. Some customers experienced issues with expired drinks, incorrect orders, and poor coffee preparation. However, others highlighted friendly service and consistent offerings. The establishment offers a range of services including drive-through, delivery, and dine-in options.
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Donut Time
3195 S Mt Juliet Rd #101, Mt. Juliet, Tennessee
The donut shop is praised for its delicious and fresh pastries, with highlights on excellent maple donuts and friendly service. Customers appreciate the clean environment and tasty breakfast items like spicy chicken croissants. While reviews often mention a variety of quality offerings, some critique include limited parking and high prices.
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Dunkin'
5205 Old Hickory Blvd Suite110, Hermitage, Tennessee
This Dunkin' location has mixed reviews, with significant complaints about order accuracy and operational issues. While the Ice Caramel Craze coffee is praised by one customer, others have experienced consistent problems with incorrect orders and equipment malfunctions. The service speed varies, causing inconvenience to some customers.
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Donut Palace
3466 Lebanon Pike, Hermitage, Tennessee
Donut Palace offers a variety of delightful pastries with standout items like the bacon, egg, and cheese croissant and maple bacon bar. While some patrons praise their delicious offerings and friendly service, others are less impressed by certain donuts' freshness. The business is conveniently accessible and family-friendly, providing both takeout and dine-in options.
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Dunkin'
350 Tennessee Blvd 109 N, Lebanon, Tennessee
The Dunkin' location at exit 232 on I-40 Lebanon Tennessee receives consistently negative feedback from customers. The primary issues highlighted include long wait times for service both in the drive-thru and inside the store, which significantly detract from customer experience. Additionally, there is a notable concern regarding the freshness of their donuts, with multiple reviews indicating that the pastries were stale or smaller than expected. Despite these drawbacks, some customers recognize its accessibility features and mention positive interactions with specific employees.
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Thorntons
243 TN-109, Lebanon, Tennessee
The business offers a clean environment with friendly and welcoming staff, highlighted by positive interactions and an overall well-maintained facility. However, some customers have encountered issues such as spoiled products and uncooperative service when seeking resolutions. Prices at the location are slightly higher than nearby alternatives.