Dunkin' logo

Dunkin'

(3.9)

315 Broad St, Providence, Rhode Island

Dunkin' storefront

Summary

The reviews indicate dissatisfaction with the service quality and accuracy of orders at this location, highlighted by repeated incidents of incorrect items being served and poor customer interactions. Despite these issues, the establishment is noted for its consistent offering of popular menu items and a clean environment. Many customers appreciate the convenience options available, like curbside pickup and drive-through, but are disappointed with the lack of seating.

Pros

  • consistent menu offerings
  • clean environment
  • convenient service options
  • quick service
  • popular breakfast items

Cons

  • repeated order mistakes
  • poor customer interaction
  • insufficient seating

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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3.7

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The Dunkin' Donuts location reviewed offers a mix of positive and negative experiences. Customers appreciate the diverse menu, convenient service options like drive-through and curbside pickup, as well as its friendly atmosphere with air conditioning. However, customer service at this location has been criticized for being rude and unprofessional. Additionally, while food quality can be inconsistent, the establishment is noted for having a variety of seating arrangements including wheelchair accessibility.

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4.1

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The establishment has mixed reviews regarding customer service and cleanliness. While some customers appreciate specific employees' efforts during busy times, there are consistent complaints about slow service and unprofessional behavior from staff. Cleanliness seems to be an ongoing issue as mentioned in multiple reviews.

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2.6

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The reviews highlight significant dissatisfaction with employee behavior and service efficiency at the location. Multiple instances of rudeness and poor food preparation have been reported, leading to a generally negative experience for customers. Despite having some positive aspects like vegetarian options and fast coffee, these are overshadowed by the numerous issues raised.

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4.2

850 Eddy St, Providence, Rhode Island

Dunkin' is praised for its friendly staff and high-quality coffee, with some customers appreciating the welcoming atmosphere and consistent service. However, there are complaints about rude management and inconsistent food quality. The business offers a variety of services including dine-in, takeout, and delivery options.

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3.4

579 Atwells Ave Unit 3 Bldg E, Providence, Rhode Island

The business offers excellent service during the day with friendly and efficient staff, particularly noted for their coffee quality. However, after 3 PM, the service deteriorates due to staffing issues and a lack of motivation among employees. Customers appreciate the clean environment and quick service but are frustrated by long wait times and high prices. The store's focus on drive-thru over other services also leads to customer dissatisfaction.