Dunkin' logo

Dunkin'

(3.3)

Shell Gas Station, 87 Walkers Brook Dr, Reading, Massachusetts

Dunkin' storefront

Summary

The reviews reveal a mixed experience at Dunks on Walker's Brook Drive. While some customers appreciate the friendly service and quality coffee, others express concerns about hygiene practices and poor customer service. A particular incident involving inadequate handwashing by management highlights potential health code issues. Despite these challenges, many enjoy the convenience of their offerings like quick breakfast options.

Pros

  • Friendly service
  • Quality coffee
  • Quick breakfast options
  • Good for solo dining
  • Family-friendly environment

Cons

  • Inadequate hygiene practices
  • Poor customer service
  • Wasted food items

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4:30AM-8PM
tuesday4:30AM-8PM
wednesday4:30AM-8PM
thursday4:30AM-8PM
friday4:30AM-8PM
saturday4:30AM-8PM
sunday4:30AM-8PM

Location

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The reviews present a mixed picture of this Dunkin' location. Customers appreciate the large parking space and friendly staff but are dissatisfied with the poor food quality, especially coffee and donuts. Service issues are highlighted, particularly involving an unprofessional manager named Joe. Some customers have encountered rudeness from management regarding pet policies.

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3.1

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The Dunkin location under review has several issues affecting customer satisfaction. Customers have complained about poor service, with staff showing impatience and lacking in manners. There are also concerns regarding food quality, such as finding foreign objects in the bagels and cream cheese. Despite having a clean environment and offering good coffee, the high prices and lack of attention to detail have led to negative experiences for customers.

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Dunkin' logo

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3.1

Shell Gas Station, 110 Main St, Reading, Massachusetts

The location is frequently understaffed, causing operational challenges and employee burnout. Issues with order accuracy and pricing discrepancies have also been reported by customers, leading to dissatisfaction. Despite these problems, the staff receives commendation for their perseverance in challenging conditions. The establishment offers a variety of services including drive-through, takeout, dine-in, delivery, and curbside pickup, which contributes to its popularity.

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3.8

225 North Ave, Wakefield, Massachusetts

The Dunkin' Donuts in Wakefield is frequently criticized for poor customer service and organizational issues leading to long wait times, particularly during morning hours. The staff's demeanor has been described as impolite and rushed, which impacts the overall customer experience negatively. However, the establishment offers a variety of services such as curbside pickup, delivery, and dine-in options, with highlights including good coffee and vegetarian choices. Parking is available but noted to be limited.

Dunkin' logo

Dunkin'

4.0

65 Main St, Stoneham, Massachusetts

The reviews present a mixed experience with the service and food quality at this location. While some customers appreciate the friendliness of certain staff members and cleanliness, others report inconsistent order fulfillment and rude interactions. The establishment offers various service options including dine-in and takeout, and features wheelchair accessibility.

Dunkin' logo

Dunkin'

4.0

In Mobil Gas Station, 4 West St, Reading, Massachusetts

The establishment offers a variety of services and amenities including curbside pickup, delivery, drive-through, and takeout options. It provides an inclusive environment with good accessibility features such as wheelchair accessible entrance, parking lot, restroom, and seating. While the breakfast offerings are praised for their quality, reviews indicate issues with employee management and service speed in the drive-through.

Dunkin' logo

Dunkin'

3.8

632 Main St, Wakefield, Massachusetts

The reviews indicate a generally negative customer experience at this Dunkin' location, citing slow service and poor quality control. Several incidents of order mishaps and unhelpful staff interactions were reported. However, the business offers a variety of services such as drive-through and dine-in options, and it is noted for having coffee. Despite these offerings, customers have encountered issues with drink preparation and food knowledge at the counter.