
Summary
Dunkin' Donuts in downtown Richmond receives mixed reviews regarding service quality and reliability. Customers appreciate the friendly staff, variety of offerings including excellent coffee, and clean environment. However, there are complaints about inconsistent staffing and poor management affecting service speed and order accuracy. Despite these issues, it remains a popular choice for its convenient location near workplaces.
Pros
- friendly and helpful employees
- variety of donuts and drinks
- clean environment
- fast coffee availability
Cons
- inconsistent staffing
- poor management
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby

Dunkin'
900 W Broad St, Richmond, Virginia
The reviewed Dunkin' Donuts location struggles with significant operational issues and poor customer service, leading to widespread dissatisfaction. Customers report unsanitary conditions, unprofessional staff behavior, incorrect order fulfillment, and long wait times. Despite the convenience of various service options, these persistent problems overshadow the potential for a positive experience.

Sugar Shack Donuts & Coffee
1001 N Lombardy St, Richmond, Virginia
The donut shop offers a variety of tasty treats, with several customers praising the flavor and quality of items like the blueberry and salted caramel pretzel donuts. The service is generally well-regarded for being friendly and efficient, although some note high prices and issues with freshness near closing time. While there's limited parking, the store does provide a small lot.

Dunkin'
4000 Mechanicsville Tpke, Richmond, Virginia
Customers appreciate the cleanliness and availability of takeout options at this Dunkin Donuts location, but express dissatisfaction with food quality, staff attitude, and order accuracy. The environment is tidy, yet there are significant concerns about burnt food items and incorrect orders. Although mobile ordering is an option, the service experience often falls short.

Dunkin'
4869 Nine Mile Rd, Richmond, Virginia
The reviews indicate that while the donuts are appreciated for their quality, there is significant dissatisfaction with service times and order accuracy. Patrons have experienced long waits, incorrect orders, and unhelpful staff behavior. The cleanliness of the location is noted as a positive aspect, but bathrooms require maintenance. Parking is available, yet concerns about service efficiency persist.

The Treat Shop RVA (Jahnke Rd)
6114 Jahnke Rd, Richmond, Virginia
The bakery is praised for its exceptional donuts, particularly the maple and hot chocolate glazed varieties, along with a savory breakfast sandwich. The service is noted for being friendly and attentive, with an emphasis on customer satisfaction, such as by preparing orders in advance upon request. Although parking availability is limited, the bakery offers a clean environment, fast service, and great coffee, contributing to its popularity among locals.

Krispy Kreme
4906 W Broad St, Richmond, Virginia
Krispy Kreme is a popular spot for their fresh donuts and friendly service, though there are issues with order accuracy and customer service experiences. The store offers various service options including delivery and drive-thru, making it convenient for different preferences. Despite some negative reviews related to specific locations, the overall brand enjoys a good reputation for quality and cleanliness.

Country Style Donuts
4300 Williamsburg Rd, Richmond, Virginia
Country Style Donuts is a popular spot praised for its delicious variety of donuts and friendly service. Customers appreciate the quality and taste of different flavors like buttermilk, blueberry, and pumpkin donut holes. The store provides in-store pickup, onsite services, takeout, dine-in options, and free parking. While the prices are considered high by some customers, the overall experience is positive due to the welcoming atmosphere.

Krispy Kreme
7130 Tim Price Way, Richmond, Virginia
The Krispy Kreme store receives mixed reviews regarding product availability and customer service. While the donuts are praised for their quality, frequent stock issues lead to disappointment. Service can be inconsistent, with some employees described as unprofessional, though there is generally positive mention of cleanliness and atmosphere.