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Summary
The business has experienced a decline in service quality and order accuracy, with multiple reports of incorrect orders and poor drink preparation. Despite these issues, the environment remains family-friendly and offers a variety of dining options from breakfast to dessert. The establishment is noted for its casual atmosphere, good Wi-Fi, and accessibility features.
Pros
- casual atmosphere
- family-friendly environment
- good Wi-Fi
- variety in dining options
- accessibility features
Cons
- incorrect drink preparation
- orders often missing items
- inconsistent service quality
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
1101 W Lincoln Hwy, DeKalb, Illinois
The business generally receives positive feedback for its friendly service and consistent coffee quality. However, there are complaints about customer service issues, particularly with staff handling orders incorrectly. Additionally, some customers have reported dissatisfaction with portion sizes and prices.
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Dunkin'
460 E Lincoln Hwy, DeKalb, Illinois
The business is praised for its friendly and efficient service, particularly highlighting Samantha's exceptional customer care. Customers enjoy the high-quality coffee and quick service during busy times. The location offers a variety of dining options including breakfast, lunch, dinner, and dessert. Amenities such as Wi-Fi and wheelchair accessibility enhance the overall experience.
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Dunkin'
1840 DeKalb Ave, Sycamore, Illinois
The business offers a variety of service options and has a clean environment with good coffee. However, customers have reported issues such as incorrect orders and unhelpful staff behavior. The establishment seems to cater well to breakfast lovers but faces challenges in customer interaction and order accuracy.
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Doughboys Donut
3330 11th St, Rockford, Illinois
Doughboys Donuts is appreciated for its friendly service and diverse donut flavors, particularly the cream-filled long johns and cake donuts. However, some customers have noted a decline in quality over time, mentioning stale textures and inconsistent frosting. The business has been commended for maintaining a clean environment and supportive interactions with community members like first responders.
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Dunkin'
3225 11th St, Rockford, Illinois
The business offers a variety of service options and amenities, including coffee, breakfast, and seating conducive to working on laptops. However, customer feedback indicates issues with staff attitude, food quality, and presentation. Despite being wheelchair accessible, the reviews suggest room for improvement in employee training and food standards.
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Sullivan's Foods
101 IL-64, Mt Morris, Illinois
The reviews reflect mixed experiences with inconsistent service quality and product issues at the store. While some customers appreciate the friendly staff and fresh produce, others report disrespectful behavior and problems with expired products. The lack of clear resolution for customer complaints, such as cashing a money order, also adds to dissatisfaction.
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Dunkin'
4105 Charles St, Rockford, Illinois
The reviews highlight a mix of positive and negative experiences at the establishment. Customers appreciate the quick service and cozy atmosphere but are frustrated with frequent order mistakes and cold food. There is also dissatisfaction with customer service and staff training.
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Dunkin'
705 E Main St, Genoa, Illinois
The establishment has received mixed feedback regarding its service and food quality. Customers appreciate the variety of dining options and the convenient services offered, such as curbside pickup and delivery. However, there are significant concerns about inconsistent order accuracy and staff attitude, particularly involving management. The reviews highlight issues with oat milk handling in beverages and dissatisfaction with donut quality.