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Summary
The establishment offers a diverse menu with good coffee and comfort food options, ideal for breakfast, solo dining, and working on a laptop. Despite these positives, the drive-through service has been criticized for being extremely slow and unresponsive at times. Delivery services have also faced issues like spills and inadequate straws. However, customers appreciate the friendly staff and consistently great in-person service.
Pros
- great coffee
- friendly staff
- good breakfast options
- comfortable seating
- fast in-store service
Cons
- slow drive-through
- unresponsive delivery
- inconsistent food quality
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Mochinut Rochester
544 Jefferson Rd, Rochester, New York
The business offers a variety of unique and tasty treats, particularly mochi donuts and specialty corn dogs that have garnered mixed reviews regarding flavor intensity. While the donuts are praised for their creativity and texture, some customers feel certain flavors could be more pronounced. Service is generally friendly and efficient, with options like dine-in, takeout, and delivery available. However, concerns about greasiness in some items were noted. The establishment provides a casual atmosphere suitable for quick visits.
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Tim Hortons
607 Jefferson Rd, Rochester, New York
The establishment offers a variety of services including coffee and quick bites, with highlights on great coffee and desserts. While some customers appreciate the service and atmosphere, there are concerns about employee professionalism and food quality. The business is family-friendly and provides various dining options throughout the day.
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Dunkin'
2341 Brighton Henrietta Town Line Rd, Rochester, New York
The establishment offers a variety of service options including drive-through and dine-in with outdoor seating available. While the coffee is highly praised and employees are noted for their friendliness, there have been concerns about hygiene practices and inconsistent customer service experiences. The donuts generally meet expectations, though some drinks have received negative feedback due to taste. There's potential for improvement in overall cleanliness and staff attentiveness.
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Dunkin'
1500 Mt Hope Ave, Rochester, New York
The business offers a casual atmosphere with decent service and quality food, but has some efficiency issues and mixed customer experiences. While the coffee is praised, there are occasional complaints about temperature inconsistencies and long wait times. The friendly staff sometimes counterbalance poor order handling and lack of engagement. Despite its accessibility features, customers report a lack of outdoor seating and an unwelcoming atmosphere at times.
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Dunkin'
1300 Jefferson Rd Suite 400, Rochester, New York
The reviews indicate a consistent issue with incorrect or unsatisfactory drink orders and customer service problems at this location. While the employees are noted to be personable, there is dissatisfaction regarding coffee quality and order accuracy. The establishment offers various dining options and amenities such as free parking, Wi-Fi, and multiple service options.
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Tim Hortons
2190 E Henrietta Rd, Rochester, New York
Customers appreciate the consistently pleasant service and perfect coffee preparation at this Tim Hortons location. They enjoy the donuts which are a hit with both locals and visitors from out of town. However, there is some inconsistency in coffee quality, with reports of burnt coffee. The establishment offers various dining options, outdoor seating, and delivery services.
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Dunkin'
1300 Scottsville Rd, Rochester, New York
The business provides a friendly and fast service environment with exceptional coffee and donuts, contributing to a welcoming atmosphere. Customers appreciate the quick drive-through experience and professional staff interactions. However, some negative experiences include inconsistent order preparation and lack of utensils or napkins during pickup.
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Dunkin'
4178 W Henrietta Rd, Rochester, New York
The reviews for this Dunkin' location highlight a mixed experience with both positive and negative aspects. Some customers appreciate the friendly service from certain baristas and the availability of great coffee and breakfast options, which are consistent with the business's offerings. However, there are significant issues related to employee behavior, customer service response times, and order accuracy that have led some patrons to avoid this location in favor of others.