Dunkin' logo

Dunkin'

(4.2)

1155 Erie Blvd W, Rome, New York

Dunkin' storefront

Summary

The establishment is popular for its breakfast and coffee offerings, with many customers praising the quality of its croissants and desserts. However, there are notable concerns regarding customer service, including incorrect orders and a lack of attentiveness from staff members. While the atmosphere is casual and friendly, some reviews highlight inconsistent service experiences. The business has several amenities such as Wi-Fi and various dining options but requires improvement in staff training.

Pros

  • excellent breakfast
  • quality croissants
  • great coffee
  • casual atmosphere
  • varied seating options

Cons

  • inconsistent service
  • incorrect orders
  • poor customer interaction

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Early Morning Hours

Hours

monday4AM-9PM
tuesday4AM-9PM
wednesday4AM-9PM
thursday4AM-9PM
friday4AM-9PM
saturday4AM-9PM
sunday4AM-9PM

Location

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Ferlo's Original Bakery logo

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Dunkin' logo

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Dunkin' logo

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3.9

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The establishment offers a mixed experience with excellent coffee and friendly service but faces criticism for food quality and customer interactions at the drive-thru. While breakfast items are popular, there are issues with order accuracy and pricing. Accessibility is well-catered to with multiple options available.

Dunkin' logo

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The Dunkin' location experiences mixed reviews regarding service quality and customer interactions. While some praise the quick service at the drive-through, others express dissatisfaction with in-store employee behavior and order accuracy. The presence of a strong coffee culture is noted positively by many. Despite some negative feedback on staff demeanor, the environment remains family-friendly and accessible.

Dunkin' logo

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3.8

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Byrne Dairy and Deli logo

Byrne Dairy and Deli

4.0

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Byrne Dairy offers a range of convenient services including gas and an ATM but receives mixed feedback on customer service. While some praise the cleanliness and friendly staff, others have negative experiences with rude cashiers. The establishment does not appear to specialize in food or beverages beyond basic offerings.