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Summary
Dunking Donut receives mixed feedback regarding service and food quality. Some customers appreciate the friendly staff and generous gestures like receiving free donuts. However, others criticize poor customer interaction and understaffed service at the drive-through, leading to significant wait times and order mistakes. The environment is generally clean, but there are occasional complaints about rude employees. The store offers a variety of dining options including coffee and breakfast items, with accessibility features such as wheelchair-friendly facilities.
Pros
- generous staff
- friendly service
- clean environment
- variety of offerings
- wheelchair accessible
Cons
- understaffed drive-through
- rude employees
- language barrier issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Tim Hortons
2970 Saunders Settlement Rd, Sanborn, New York
The business is appreciated for its diverse coffee options and cozy atmosphere conducive to working on laptops. Despite the friendly service highlighted by some customers, others report significant delays and poor customer interactions at peak times. Issues with waste management and inconsistent cleanliness have been noted. Accessibility features such as wheelchair-friendly facilities are well-regarded.
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Tim Hortons
6470 Campbell Blvd, Lockport, New York
The business offers a mix of good food and coffee with several service options including drive-through and takeout. However, customers frequently report slow service, especially during peak times, and poor customer interactions at the drive-thru. While prices are noted as high, there are numerous accessibility features available.
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Tim Hortons
748 Niagara Fls Blvd, North Tonawanda, New York
The establishment offers a mixed experience with good service and food quality during certain hours but suffers from staff issues later in the day. While customers appreciate the availability of milk substitutes and the convenient location, there are significant complaints about inconsistent coffee quality and poor customer service. The business is praised for its friendly morning service and organized setup, though some employees display rude behavior.
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Tim Hortons
2248 Niagara Rd, Niagara Falls, New York
The Tim Hortons location on Niagara offers a range of popular items including great coffee and comfort food. While the service is generally fast and friendly, with some staff members noted for exceptional performance, there are concerns about cleanliness in restrooms and recycling practices. The establishment supports various payment methods and provides accessibility features.
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Tim Hortons
459 Division St, North Tonawanda, New York
The Tim Hortons location has several service issues and customer dissatisfaction. Customers reported poor cleanliness of the ice cap machine and rude staff interactions, leading to negative experiences. Despite these challenges, some customers appreciate the coffee offerings and overall cleanliness of the environment.
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Tim Hortons
2760 Niagara Fls Blvd, Tonawanda Town, New York
The business offers a mixed experience with commendable coffee and desserts but faces criticism for inconsistent food quality and poor customer service at times. The environment is generally clean with accessible facilities, though some customers have had negative interactions through the drive-thru.
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Tim Hortons
8500 Niagara Fls Blvd, Niagara Falls, New York
Reviews of this Tim Hortons location present a mixed experience with notable positives and negatives. Customers appreciate the great coffee and friendly service but express dissatisfaction with food quality, high prices, and long wait times. Some issues like incorrect drive-thru orders and cleanliness are highlighted.
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Tim Hortons
5816 S Transit Rd, Lockport, New York
The business offers a mix of experiences with generally positive feedback on service and coffee quality. However, there are notable inconsistencies in service speed, particularly during busy times. The establishment is praised for its friendly staff and quick drive-thru service. On the downside, some customers experienced long wait times and lapses in order accuracy. While the business offers a range of dining options and amenities such as free parking and wheelchair accessibility, it lacks vegan, gluten-free, or dairy-free options.