Dunkin'
970 Douglas Pike, Smithfield, Rhode Island
Phone: +1 401-349-4396
Website: locations.dunkindonuts.com
Summary
The reviewed Dunkin' locations show a mix of experiences ranging from excellent service and cleanliness to slow speeds and poor customer interactions. While some customers praise the speed and quality at newer locations with friendly staff and clean restrooms, others face issues like long wait times, unclean facilities, and inattentive employees. The variation suggests that while certain branches excel, others may need improvements.
Pros
- fast drive-thru
- friendly service
- new seating area
- well-maintained restrooms
- quick order accuracy
Cons
- slow service
- unclean facilities
- rude staff
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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629 George Washington Hwy, Lincoln, Rhode Island
The location receives mixed reviews with significant issues related to staff performance and customer service overshadowing its positives. While some customers appreciate the coffee quality and friendly interactions from specific employees, many others encounter long wait times, unprofessional behavior, and poor management. The business provides various services such as drive-through and dine-in options, but these do not appear to compensate for the noted problems.
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The reviews present a mixed experience at this Dunkin' Donuts location. While some customers appreciate the friendly service and quick service, others find it inconsistent with complaints about poor customer service. The coffee is praised by some but criticized for being bitter by others. Operational issues like credit card machine failures add to the negative experiences. However, amenities such as seating options and parking are highlighted positively.
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385 Putnam Pike, Smithfield, Rhode Island
The reviews reflect a mix of dissatisfaction with employee behavior and app functionality, alongside issues related to hygiene and order accuracy at the location. Despite these challenges, some positive aspects such as diverse offerings and accessibility features are noted.
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471 Putnam Pike, Smithfield, Rhode Island
The establishment offers a variety of dining options and is popular for breakfast and working on laptops, featuring a casual atmosphere suitable for families and tourists. However, several customers have reported negative experiences with rude service and unfulfilled expectations regarding food quality and temperature.
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151 Douglas Pike #10, Smithfield, Rhode Island
The establishment is praised for its consistently good coffee and food quality, along with friendly staff. However, there are concerns about mobile order accuracy and questionable service practices at the drive-through. The business offers a variety of services including dine-in, takeout, and delivery options.
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259 Putnam Pike, Smithfield, Rhode Island
The reviewed Dunkin' Donuts has a reputation for inconsistent and incorrect orders, leading to customer dissatisfaction. Despite being praised for its coffee, the service experience is marred by long wait times and uncooperative staff. The location offers various dining options but lacks in reliability when it comes to fulfilling orders accurately.
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639B Putnam Pike, Smithfield, Rhode Island
The restaurant offers a clean environment with generally good service, though there are significant issues regarding management and staff behavior that negatively impact customer experience. Despite having great coffee, many customers have faced long wait times and poor service quality at the drive-thru. While it is wheelchair accessible, some infrastructure needs improvement to better accommodate those in wheelchairs.
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Season's Gas Station, 1783 Old Louisquisset Pike, Lincoln, Rhode Island
The business offers a variety of services including coffee and breakfast options, with mixed customer feedback. While some appreciate the quality drinks and quick service, others criticize poor food handling and customer service issues. The environment is casual and accessible, catering to families and tourists.