Dunkin' logo

Dunkin'

(3.5)

397 College Hwy, Southwick, Massachusetts

Dunkin' storefront

Summary

The business offers a variety of services including drive-through and dine-in options, with highlights such as great coffee and popular breakfast choices. However, customer service experiences have been notably poor, with multiple reports of rude staff and incorrect orders. Despite amenities like free parking and wheelchair accessibility, the negative interactions overshadow the potential positives.

Pros

  • great coffee
  • wide variety of services
  • free parking available
  • family-friendly atmosphere
  • vegetarian options

Cons

  • rude service staff
  • incorrect order fulfillment
  • unsatisfactory food quality

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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3.3

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The establishment offers a mixed experience with friendly service and good food but has notable inconsistencies. The drive-thru and front register services often lack attention, leading to customer dissatisfaction. However, the quality of coffee is appreciated, and prices are more affordable compared to other locations.

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3.9

20 Southwick Rd, Westfield, Massachusetts

The business provides fast and friendly service with a clean environment, though there are concerns about inconsistent food quality. While the staff is noted for their politeness and helpfulness, some customers have experienced issues with order accuracy and rude behavior from certain employees. The venue offers various dining options including breakfast, lunch, and dinner, along with coffee and vegetarian choices.

Dunkin' logo

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4.1

93 Main St #95, Warwick, New York

Customers have mixed experiences with this Dunkin' location. While some appreciate the fast and friendly service at the drive-thru and casual environment, others are dissatisfied due to incorrect orders and poor customer interactions. The donuts are popular but criticized for messy frosting. Overall, the coffee is highlighted as great, though there are complaints about order mistakes.

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4.2

625 E Main St, Westfield, Massachusetts

The business is praised for its friendly and efficient service, along with a clean environment. Customers appreciate the coffee quality and overall welcoming atmosphere. However, there are concerns about limited parking availability despite some positive mentions of accessibility features. The establishment offers various dining options and amenities that enhance customer experience.

Dunkin' logo

Dunkin'

3.0

38 N Westfield St, Feeding Hills, Massachusetts

The Dunkin' location has received mixed feedback from customers. Common complaints include poor customer service, frequent order mistakes, and subpar food quality. However, some positives mentioned are the fast service and cleanliness of the environment. Despite these issues, the business remains a convenient option for many due to its various service options.

Dunkin' logo

Dunkin'

4.5

1 Ely Rd Westfield State University, Westfield, Massachusetts

The establishment is praised for its efficient and friendly service, particularly noted at the drive-thru, along with consistently good coffee quality. The clean environment contributes to a positive experience. However, some customers find it too small, which may impact overall satisfaction.

Dunkin' logo

Dunkin'

4.2

127 N Elm St, Westfield, Massachusetts

This Dunkin' location on North Elm Street has received mixed reviews, with customers highlighting fast and friendly service alongside a clean environment. Some reviewers praised the quality of coffee and donuts but noted inconsistent experiences in customer interactions at the drive-thru and counter. The business offers a variety of services including curbside pickup, delivery, and dine-in options, accommodating diverse dining preferences such as breakfast, lunch, and dessert.