Dunkin'
127 N Elm St, Westfield, Massachusetts
Phone: +1 413-562-9820
Website: locations.dunkindonuts.com
Summary
This Dunkin' location on North Elm Street has received mixed reviews, with customers highlighting fast and friendly service alongside a clean environment. Some reviewers praised the quality of coffee and donuts but noted inconsistent experiences in customer interactions at the drive-thru and counter. The business offers a variety of services including curbside pickup, delivery, and dine-in options, accommodating diverse dining preferences such as breakfast, lunch, and dessert.
Pros
- fast friendly service
- clean environment
- excellent coffee quality
- quality donuts
- variety of food options
Cons
- inconsistent customer interactions
- limited parking availability
- pre-prepared stale items
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
439 N Elm St, Westfield, Massachusetts
The business offers a pleasant and efficient dining experience with friendly staff and excellent coffee options. Customers appreciate the cleanliness and quick service provided at this establishment. However, some concerns have been raised about their closing procedures and limited menu options for dietary restrictions.
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The reviews for this Dunkin' franchise present a mixed experience with both positive and negative aspects highlighted by customers. Many appreciate the friendly service and great quality of coffee and donuts. However, there are significant complaints about poor customer service experiences, specifically involving certain staff members, and issues with order fulfillment. While some customers have had unpleasant interactions that led to dissatisfaction, others continue to enjoy their visits for the quick service and tasty offerings.
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Customers have mixed experiences with this Dunkin' location. While some appreciate the fast and friendly service at the drive-thru and casual environment, others are dissatisfied due to incorrect orders and poor customer interactions. The donuts are popular but criticized for messy frosting. Overall, the coffee is highlighted as great, though there are complaints about order mistakes.
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The business is praised for its friendly and efficient service, along with a clean environment. Customers appreciate the coffee quality and overall welcoming atmosphere. However, there are concerns about limited parking availability despite some positive mentions of accessibility features. The establishment offers various dining options and amenities that enhance customer experience.
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The establishment is praised for its efficient and friendly service, particularly noted at the drive-thru, along with consistently good coffee quality. The clean environment contributes to a positive experience. However, some customers find it too small, which may impact overall satisfaction.
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The establishment offers a mixed experience with some positive aspects like friendly service and great coffee but is marred by issues such as order mistakes and unprofessional staff behavior. Several customers experienced poor service delivery times and incorrect orders. Despite these issues, the environment is clean and family-friendly.
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The establishment faces criticism for poor cleanliness and service issues, with frequent order inaccuracies and unmet customer expectations being common themes among the reviews. Despite some positives such as vegetarian options and coffee availability, overall dissatisfaction prevails due to these operational shortcomings.