Dunkin' logo

Dunkin'

(3.6)

1333 Westfield St, West Springfield, Massachusetts

Dunkin' storefront

Summary

The establishment faces criticism for poor cleanliness and service issues, with frequent order inaccuracies and unmet customer expectations being common themes among the reviews. Despite some positives such as vegetarian options and coffee availability, overall dissatisfaction prevails due to these operational shortcomings.

Pros

  • vegetarian menu items
  • available coffee
  • family-friendly atmosphere
  • accessible seating

Cons

  • poor cleanliness
  • inaccurate orders
  • slow service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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3.8

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The business offers a range of services including drive-through and dine-in options with a focus on coffee and comfort food, popular for breakfast and solo dining. The environment is casual and family-friendly, with amenities like Wi-Fi and restrooms available. However, there are issues with inconsistent service quality and accessibility challenges.

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3.6

77 West St, Springfield, Massachusetts

The business appears to struggle with customer service and staff communication issues, leading to dissatisfaction among customers who encountered rude behavior and incorrect orders. Despite the availability of various services like curbside pickup, delivery, and drive-through, negative experiences related to service efficiency and employee attitude were prevalent. However, some positive aspects noted include a clean environment and casual atmosphere.

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3.1

3065 Main St, Springfield, Massachusetts

The Dunkin' location reviewed by customers has received mixed feedback with a general trend towards negative experiences. Many patrons highlighted issues such as poor food quality and unprofessional service, which contributed to their dissatisfaction. Despite these concerns, some positive aspects were noted, including the cleanliness of the environment and the availability of great coffee.

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4.0

389 Main St, Agawam, Massachusetts

The reviews indicate a pattern of dissatisfaction with order accuracy and service quality at this Dunkin' Donuts location. Customers frequently report receiving incorrect items or poorly prepared drinks. While the coffee is praised as great, the service experience seems to undermine this positive aspect. The manager has been noted for unfriendly interactions, contributing to a negative overall impression.

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Donut Dip

4.7

1305 Riverdale St, West Springfield, Massachusetts

Donut Dip is praised for its variety of delicious donuts and friendly service, though some patrons have noted a decline in quality over time. The shop offers takeout options with great coffee and breakfast items, situated in a casual environment that is wheelchair accessible.

Dunkin' logo

Dunkin'

3.4

85 Memorial Ave, West Springfield, Massachusetts

Customers have expressed dissatisfaction with the quality and service at this Dunkin Donuts location. Common complaints include excessive ice in drinks, inconsistent opening hours, poor order accuracy, rude staff, and cash-only orders without prior notice. Despite these issues, some positives such as quick service, a clean environment, and good coffee were noted.

Dunkin' logo

Dunkin'

3.7

100 Congress St, Springfield, Massachusetts

The Dunkin' location has mixed reviews. Customers praise the coffee quality and friendly staff but criticize poor customer service at times and issues with food preparation. The environment is described as clean, yet there are reports of food safety concerns and unsavory interactions with patrons.

Dunkin' logo

Dunkin'

2.9

55 Frank B Murray St, Springfield, Massachusetts

The business offers a variety of services including curbside pickup and delivery with an emphasis on great coffee and breakfast items. Reviews highlight fast and courteous service but note inconsistent quality in food preparation and negative interactions with some staff members. The location is praised for convenience, yet there are concerns about employee attitudes.