Dunkin' storefront

Summary

The business offers a range of services including drive-through and dine-in options with a focus on coffee and comfort food, popular for breakfast and solo dining. The environment is casual and family-friendly, with amenities like Wi-Fi and restrooms available. However, there are issues with inconsistent service quality and accessibility challenges.

Pros

  • good iced coffee
  • fast curbside pickup
  • family-friendly atmosphere
  • free parking available
  • diverse breakfast options

Cons

  • inconsistent drink preparation
  • accessibility issues for handicapped
  • slow service at drive-thru

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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The Dunkin' location reviewed by customers has received mixed feedback with a general trend towards negative experiences. Many patrons highlighted issues such as poor food quality and unprofessional service, which contributed to their dissatisfaction. Despite these concerns, some positive aspects were noted, including the cleanliness of the environment and the availability of great coffee.

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The Dunkin' location has mixed reviews with some customers praising the fast service and cleanliness while others criticize slow drive-thru service and high prices. Consistency issues in food quality are noted, alongside frequent wait times for orders. Despite these challenges, it offers a variety of dining options including breakfast and coffee.

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3.6

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The business appears to struggle with customer service and staff communication issues, leading to dissatisfaction among customers who encountered rude behavior and incorrect orders. Despite the availability of various services like curbside pickup, delivery, and drive-through, negative experiences related to service efficiency and employee attitude were prevalent. However, some positive aspects noted include a clean environment and casual atmosphere.

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3.6

1333 Westfield St, West Springfield, Massachusetts

The establishment faces criticism for poor cleanliness and service issues, with frequent order inaccuracies and unmet customer expectations being common themes among the reviews. Despite some positives such as vegetarian options and coffee availability, overall dissatisfaction prevails due to these operational shortcomings.

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Dunkin'

3.7

100 Congress St, Springfield, Massachusetts

The Dunkin' location has mixed reviews. Customers praise the coffee quality and friendly staff but criticize poor customer service at times and issues with food preparation. The environment is described as clean, yet there are reports of food safety concerns and unsavory interactions with patrons.

Dunkin' logo

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3.5

2068 Riverdale St, West Springfield, Massachusetts

The restaurant offers a convenient location and quick service options with a casual atmosphere suitable for various customer groups including students and families. While some patrons appreciate the coffee quality and friendly environment, concerns are raised about hygiene practices and staff rudeness. The establishment's accessibility features make it inclusive.

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Dunkin'

3.4

695 Liberty St #705, Springfield, Massachusetts

The establishment has mixed feedback regarding customer service and efficiency, with several complaints about delays and poor order management. Despite these issues, some patrons appreciate the friendly staff and cleanliness during less busy times. However, there are consistent mentions of long wait times and inadequate response to ordering mistakes.