Dunkin' logo

Dunkin'

(3.5)

2068 Riverdale St, West Springfield, Massachusetts

Dunkin' storefront

Summary

The restaurant offers a convenient location and quick service options with a casual atmosphere suitable for various customer groups including students and families. While some patrons appreciate the coffee quality and friendly environment, concerns are raised about hygiene practices and staff rudeness. The establishment's accessibility features make it inclusive.

Pros

  • fast drive-through service
  • casual dining atmosphere
  • varied menu options
  • wheelchair accessible
  • good for solo diners

Cons

  • rude staff behavior
  • hygiene concerns

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

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3.1

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The business offers fast and friendly service with a clean environment but has been criticized for inconsistent order accuracy and slow service during peak times. Some customers experienced frustration due to order mix-ups and long wait times despite pre-ordering. However, the staff is noted to be kind and helpful when addressing issues.

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3.7

425 Meadow St, Chicopee, Massachusetts

The reviewed Dunkin' Donuts location has consistently received negative feedback about its service and staff attitude. Customers report rude interactions with employees and errors in fulfilling orders, such as incorrect beverages being served. Additionally, there are complaints regarding poor coffee quality and unhelpful behavior from staff when issues arise. Despite these challenges, the business maintains a clean environment and offers a variety of dining options including breakfast, brunch, lunch, dinner, and dessert. Accessibility for wheelchairs is confirmed.

Donut Dip logo

Donut Dip

4.7

1305 Riverdale St, West Springfield, Massachusetts

Donut Dip is praised for its variety of delicious donuts and friendly service, though some patrons have noted a decline in quality over time. The shop offers takeout options with great coffee and breakfast items, situated in a casual environment that is wheelchair accessible.

Dunkin' logo

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3.8

95 West St, Chicopee, Massachusetts

The Dunkin' location has mixed reviews with some customers praising the fast service and cleanliness while others criticize slow drive-thru service and high prices. Consistency issues in food quality are noted, alongside frequent wait times for orders. Despite these challenges, it offers a variety of dining options including breakfast and coffee.

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3.8

11 Pierce St, West Springfield, Massachusetts

The business offers a range of services including drive-through and dine-in options with a focus on coffee and comfort food, popular for breakfast and solo dining. The environment is casual and family-friendly, with amenities like Wi-Fi and restrooms available. However, there are issues with inconsistent service quality and accessibility challenges.

Dunkin' logo

Dunkin'

4.0

953 Front St, Chicopee, Massachusetts

The Dunkin' on Front Street in Chicopee has mixed reviews regarding service quality and product accuracy. While some customers appreciate the friendly staff and great coffee, others have experienced order mix-ups and unsatisfactory beverage preparation. The establishment offers a range of service options and dining choices that cater to different needs.

Pride logo

Pride

4.0

27 Montgomery St, Chicopee, Massachusetts

The business offers a mix of positive and negative experiences according to customer reviews. While some customers appreciate the friendly service and competitive prices, others have encountered rude and unhelpful staff. The phone app and rewards program are areas needing improvement. Notably, specific employees like Brenda receive praise for their excellent service.

Dunkin' logo

Dunkin'

4.1

27 Montgomery St, Chicopee, Massachusetts

The establishment is praised for its friendly staff and strong coffee but criticized for service inconsistencies at the drive-thru. Customers appreciate the fast service and community feel, though some have had negative experiences with order mistakes and staffing issues. The environment is noted to be clean with a variety of dining options available.