Dunkin' logo

Dunkin'

(3.1)

Shell Oil, 225 Whiting Farms Rd, Holyoke, Massachusetts

Dunkin' storefront

Summary

The business offers fast and friendly service with a clean environment but has been criticized for inconsistent order accuracy and slow service during peak times. Some customers experienced frustration due to order mix-ups and long wait times despite pre-ordering. However, the staff is noted to be kind and helpful when addressing issues.

Pros

  • fast friendly service
  • clean environment
  • kind helpful staff
  • great coffee quality
  • variety of breakfast options

Cons

  • order inaccuracies
  • slow service during peak hours
  • confusing order process

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

Other Donut Shops Nearby

Dunkin' logo

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3.5

2068 Riverdale St, West Springfield, Massachusetts

The restaurant offers a convenient location and quick service options with a casual atmosphere suitable for various customer groups including students and families. While some patrons appreciate the coffee quality and friendly environment, concerns are raised about hygiene practices and staff rudeness. The establishment's accessibility features make it inclusive.

Dunkin' logo

Dunkin'

3.7

425 Meadow St, Chicopee, Massachusetts

The reviewed Dunkin' Donuts location has consistently received negative feedback about its service and staff attitude. Customers report rude interactions with employees and errors in fulfilling orders, such as incorrect beverages being served. Additionally, there are complaints regarding poor coffee quality and unhelpful behavior from staff when issues arise. Despite these challenges, the business maintains a clean environment and offers a variety of dining options including breakfast, brunch, lunch, dinner, and dessert. Accessibility for wheelchairs is confirmed.

Dunkin' logo

Dunkin'

4.1

1056 N Rd, Westfield, Massachusetts

The establishment offers a mixed experience with some positive aspects like friendly service and great coffee but is marred by issues such as order mistakes and unprofessional staff behavior. Several customers experienced poor service delivery times and incorrect orders. Despite these issues, the environment is clean and family-friendly.

Dunkin' logo

Dunkin'

3.8

330 Main St, Holyoke, Massachusetts

The Dunkin Donuts location receives mixed reviews highlighting both positive and negative experiences. Customers appreciate the quality of breakfast items and fast service but express concerns over management behavior and order accuracy. Some customers have experienced unprofessional conduct from staff members, which negatively impacts their overall perception. Additionally, there are issues with customer service at the drive-thru.

Donut Dip logo

Donut Dip

4.7

1305 Riverdale St, West Springfield, Massachusetts

Donut Dip is praised for its variety of delicious donuts and friendly service, though some patrons have noted a decline in quality over time. The shop offers takeout options with great coffee and breakfast items, situated in a casual environment that is wheelchair accessible.

Dunkin' logo

Dunkin'

3.8

95 West St, Chicopee, Massachusetts

The Dunkin' location has mixed reviews with some customers praising the fast service and cleanliness while others criticize slow drive-thru service and high prices. Consistency issues in food quality are noted, alongside frequent wait times for orders. Despite these challenges, it offers a variety of dining options including breakfast and coffee.

Dunkin' logo

Dunkin'

3.6

473 Pleasant St, Holyoke, Massachusetts

The service at this location has mixed feedback with some customers praising the friendly and efficient staff while others have had negative experiences with order accuracy and management behavior. The environment is clean and well-maintained, yet it appears more suited for quick takeout or drive-thru rather than dine-in due to its limited seating. Parking availability can be problematic, especially during traffic, despite having a parking lot.

Dunkin' logo

Dunkin'

4.1

Bjs Wholesale Club, 650 Memorial Dr, Chicopee, Massachusetts

The donut shop is praised for its delicious Boston creme donuts and friendly service. The coffee quality and quick drive-through option are also highlighted. However, some customers find the prices high. Tonya, the manager, is noted for exceptional customer service. Concerns about staff attitude were mentioned by one reviewer.