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Dunkin'
Shell Oil, 225 Whiting Farms Rd, Holyoke, Massachusetts
Phone: +1 413-536-1870
Website: locations.dunkindonuts.com
Summary
The business offers fast and friendly service with a clean environment but has been criticized for inconsistent order accuracy and slow service during peak times. Some customers experienced frustration due to order mix-ups and long wait times despite pre-ordering. However, the staff is noted to be kind and helpful when addressing issues.
Pros
- fast friendly service
- clean environment
- kind helpful staff
- great coffee quality
- variety of breakfast options
Cons
- order inaccuracies
- slow service during peak hours
- confusing order process
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
2068 Riverdale St, West Springfield, Massachusetts
The restaurant offers a convenient location and quick service options with a casual atmosphere suitable for various customer groups including students and families. While some patrons appreciate the coffee quality and friendly environment, concerns are raised about hygiene practices and staff rudeness. The establishment's accessibility features make it inclusive.
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Dunkin'
425 Meadow St, Chicopee, Massachusetts
The reviewed Dunkin' Donuts location has consistently received negative feedback about its service and staff attitude. Customers report rude interactions with employees and errors in fulfilling orders, such as incorrect beverages being served. Additionally, there are complaints regarding poor coffee quality and unhelpful behavior from staff when issues arise. Despite these challenges, the business maintains a clean environment and offers a variety of dining options including breakfast, brunch, lunch, dinner, and dessert. Accessibility for wheelchairs is confirmed.
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Dunkin'
1056 N Rd, Westfield, Massachusetts
The establishment offers a mixed experience with some positive aspects like friendly service and great coffee but is marred by issues such as order mistakes and unprofessional staff behavior. Several customers experienced poor service delivery times and incorrect orders. Despite these issues, the environment is clean and family-friendly.
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Dunkin'
330 Main St, Holyoke, Massachusetts
The Dunkin Donuts location receives mixed reviews highlighting both positive and negative experiences. Customers appreciate the quality of breakfast items and fast service but express concerns over management behavior and order accuracy. Some customers have experienced unprofessional conduct from staff members, which negatively impacts their overall perception. Additionally, there are issues with customer service at the drive-thru.
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Donut Dip
1305 Riverdale St, West Springfield, Massachusetts
Donut Dip is praised for its variety of delicious donuts and friendly service, though some patrons have noted a decline in quality over time. The shop offers takeout options with great coffee and breakfast items, situated in a casual environment that is wheelchair accessible.
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Dunkin'
95 West St, Chicopee, Massachusetts
The Dunkin' location has mixed reviews with some customers praising the fast service and cleanliness while others criticize slow drive-thru service and high prices. Consistency issues in food quality are noted, alongside frequent wait times for orders. Despite these challenges, it offers a variety of dining options including breakfast and coffee.
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Dunkin'
473 Pleasant St, Holyoke, Massachusetts
The service at this location has mixed feedback with some customers praising the friendly and efficient staff while others have had negative experiences with order accuracy and management behavior. The environment is clean and well-maintained, yet it appears more suited for quick takeout or drive-thru rather than dine-in due to its limited seating. Parking availability can be problematic, especially during traffic, despite having a parking lot.
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Dunkin'
Bjs Wholesale Club, 650 Memorial Dr, Chicopee, Massachusetts
The donut shop is praised for its delicious Boston creme donuts and friendly service. The coffee quality and quick drive-through option are also highlighted. However, some customers find the prices high. Tonya, the manager, is noted for exceptional customer service. Concerns about staff attitude were mentioned by one reviewer.