Dunkin' logo

Dunkin'

(2.0)

Staten Island Mall, 2655 Richmond Ave, Staten Island, New York

Dunkin' storefront

Summary

The reviews present a mixed experience with the business, highlighting both positives and negatives. Customers appreciate the quality of coffee and friendly service but are frustrated by poor customer service, incorrect orders, and slow service times. Several complaints about sour drinks and incorrect order handling suggest inconsistency in execution.

Pros

  • great coffee
  • friendly staff
  • professional atmosphere

Cons

  • incorrect orders
  • slow service
  • poor customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Wheelchair Accessible
Chain Location

Hours

monday9AM-8PM
tuesday9AM-8PM
wednesday9AM-8PM
thursday9AM-8PM
friday9AM-8PM
saturday9AM-8PM
sunday10AM-6PM

Location

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