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Dunkin'
876A Lexington St, Waltham, Massachusetts
Phone: +1 781-893-9880
Website: locations.dunkindonuts.com
Summary
Reviews for this Dunkin' location reveal a mixed customer experience with some highlighting excellent service and community feel, while others criticize poor order handling and communication issues. The business offers various service options like delivery and takeout, but lacks dine-in facilities. It is praised for friendly staff and good coffee but has received negative feedback about inconsistent closing times and inadequate customer service.
Pros
- friendly staff
- good coffee
- community atmosphere
- accessible location
- convenient service options
Cons
- poor order accuracy
- communication issues
- inconsistent hours
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The Dunkin' location is frequently criticized for poor customer service and inconsistency with orders, despite having a clean environment and fast service. Customers report rude interactions, incorrect orders, and unaddressed complaints even after multiple visits. The convenience of using the 'on the go' app does not compensate for these negative experiences.
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