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Dunkin'
130 Lexington St, Waltham, Massachusetts
Phone: +1 781-894-1370
Website: locations.dunkindonuts.com
Summary
The Dunkin' location is frequently criticized for poor customer service and inconsistency with orders, despite having a clean environment and fast service. Customers report rude interactions, incorrect orders, and unaddressed complaints even after multiple visits. The convenience of using the 'on the go' app does not compensate for these negative experiences.
Pros
- Fast service
- Clean interior
- Good coffee
Cons
- Poor customer service
- Inaccurate orders
- Rude staff interactions
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
859 Main St, Waltham, Massachusetts
The establishment offers fresh coffee and donuts with friendly service across all hours, maintaining a clean environment. However, recurring issues with order accuracy for non-dairy items are noted. While it has several amenities including free parking and wheelchair accessibility, there is no dine-in option available.
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Dunkin'
53 Linden St, Waltham, Massachusetts
The business has a mixed reputation with frequent issues related to service and hygiene. Customers have reported poor customer interactions and cleanliness problems such as visible pest control measures near the entrance. However, there are some positives like improved coffee service in 2024 and decent seating options. The location offers various dining and ordering services.
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Dunkin'
175 Forest St, Waltham, Massachusetts
This business offers a variety of service options including curbside pickup and delivery, catering to Bentley students with its convenient location. While the prices are higher than other locations, it provides a range of offerings from breakfast to dessert, along with vegetarian options. The establishment is family-friendly and has amenities like Wi-Fi, making it suitable for groups. Payment methods are modern and varied, including NFC mobile payments.
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Dunkin'
591 Moody St In 7-Eleven, Waltham, Massachusetts
The reviews reveal a mixed experience at the location. Customers appreciate the excellent quality of sandwiches and coffee, along with friendly morning staff. However, there are consistent complaints about rude service from certain employees, particularly during the afternoon shift. While some customers have had issues with allergy accommodations and order customization, others praise the welcoming atmosphere and good customer service provided by specific staff members.
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Dunkin'
49 River St, Waltham, Massachusetts
The establishment offers fast and friendly service with a clean environment, highlighted by great coffee and quick breakfast options. However, some customers have experienced poor quality food and rude staff interactions. The business provides convenient services such as takeout, dine-in, delivery, and curbside pickup. It is praised for its accessible amenities but criticized for inconsistent food quality and occasionally disrespectful service.
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Dunkin'
415 South St, Waltham, Massachusetts
The Dunkin' location managed by Brandeis University's contractor, Harvest Table, offers a unique dining experience within the university's student center. While it provides excellent customer service and fast service, some customers have reported issues with order accuracy and quiet staff. This establishment stands out for its clean environment and delicious offerings like coffee and snacks. However, limitations in menu variety due to contractual obligations and higher prices compared to typical Dunkin' locations are noted drawbacks.
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Dunkin'
75 3rd Ave, Waltham, Massachusetts
The store offers a clean and fast service with good seating options. However, there are issues with order accuracy and staff training. Coffee quality is average but consistent improvements have been noted recently.
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Dunkin'
511 Totten Pond Rd, Waltham, Massachusetts
The Dunkin' location garners mixed reviews with praise for its coffee quality and friendly service, but criticism arises from high prices, limited dairy-free options, and inconvenient opening hours. Customers appreciate the quick and efficient service along with the cleanliness of the environment. However, some find the lack of dairy alternatives on their menu disappointing and express frustration over limited operating hours during weekends.