Dunkin' logo

Dunkin'

(4.0)

121 W Ogden Ave, Westmont, Illinois

Dunkin' storefront

Summary

The location is suffering from significant service issues affecting customer satisfaction. Frequent mistakes with orders and poor communication are leading to frustration among patrons. Despite offering various amenities such as free parking and a range of dining options, the quality of food items like donuts and bagels has declined due to changes in staff practices. The business offers convenient services including takeout and dine-in, but is experiencing problems related to customer service and order accuracy.

Pros

  • Free parking available
  • Variety of breakfast options
  • Dine-in and takeout options
  • Convenient coffee offerings

Cons

  • Inconsistent food quality
  • Poor customer service
  • Frequent order mistakes

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday3:30AM-9PM
tuesday3:30AM-9PM
wednesday3:30AM-9PM
thursday3:30AM-9PM
friday3:30AM-9PM
saturday3:30AM-9PM
sunday3:30AM-9PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.4

522 Ogden Ave, Downers Grove, Illinois

The reviews highlight mixed experiences at Dunkin'. While some customers appreciate the coffee and quick service, others are disappointed with customer service quality and product errors. There's a recurring theme of dissatisfaction regarding drive-thru interactions, with complaints about rudeness and mistakes in orders.

Dunkin' logo

Dunkin'

3.3

85 Yorktown Shopping Center, Lombard, Illinois

This Dunkin' location offers excellent coffee and a modern seating area with friendly staff, although service can be inconsistent during busy periods. While the environment is generally clean, there are occasional issues with cleanliness and order accuracy. The business provides various service options including dine-in, takeout, and drive-through.

Thorntons logo

Thorntons

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The store has mixed reviews with a focus on staffing and operational issues. Customers appreciate the friendly staff and in-store shopping experience but criticize poor maintenance and service at fuel stations. Recent management changes appear to have improved customer relations.

Mochii Donut Yorktown logo

Mochii Donut Yorktown

3.6

food court, 203 Yorktown Shopping Center, Lombard, Illinois

The business offers a variety of unique and tasty mochi donuts with fast service and a clean environment. While some customers appreciate the flavors, others find them underwhelming and pricey. The business provides multiple services including delivery and dine-in options. It's Asian- and women-owned, offering an inclusive atmosphere that is family-friendly and LGBTQ+ friendly.

The Donut Experiment Lombard logo

The Donut Experiment Lombard

4.6

2770 S Highland Ave #80, Lombard, Illinois

The Donut Experiment is praised for its exceptional donuts, especially the chocolate glazed cinnamon and cake varieties, along with excellent coffee offerings like Vanilla frappe. The business excels in providing a delightful customer experience with fast service and a clean environment, suitable for solo dining. Although there are positive remarks about their variety of flavors and customization options, some limitations include high prices and potentially limited parking availability.

Dunkin' logo

Dunkin'

3.7

19 W 63rd St, Westmont, Illinois

The establishment offers great coffee and desserts but has inconsistent food quality and cleanliness issues. Service can be slow and rude, with some instances of poor packaging and incorrect orders. Despite these drawbacks, the donuts are generally praised for their taste.

Dunkin' logo

Dunkin'

3.3

17W460 W 22nd St, Oakbrook Terrace, Illinois

The reviews indicate significant dissatisfaction with customer service at the location, highlighting rude and unhelpful staff across multiple visits. While some customers appreciate the coffee and desserts, there are repeated complaints about incorrect orders and unsanitary conditions. The overall experience is described as disappointing, particularly in terms of drive-thru service.

Dunkin' logo

Dunkin'

4.0

1931 Ogden Ave, Downers Grove, Illinois

The Dunkin' Donuts location on Ogden Avenue is well-regarded for its exceptional service and quality coffee. Customers appreciate the friendly staff who consistently deliver a positive experience, making it a favored stop despite some drawbacks in food quality at times. The establishment offers various convenient services such as drive-through, delivery, takeout, and dine-in options, which enhance its appeal to busy patrons.