Dunkin'
69 Main St, Wynantskill, New York
Phone: +1 518-283-3765
Website: locations.dunkindonuts.com
Summary
The establishment generally receives criticism for poor customer service and staffing issues, leading to delays and dissatisfaction among customers. While some reviews highlight the quality of food items like breakfast sandwiches and coffee, recurring complaints about incorrect orders and unhelpful staff mar the overall experience. The drive-thru is particularly problematic with long waits and missing items in orders.
Pros
- good quality food
- great coffee
- fast service when available
Cons
- poor customer service
- long wait times
- incorrect orders
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
487 Campbell Ave, Troy, New York
Customers appreciate the consistently good teas and fruit drinks but express dissatisfaction with burnt coffee. The service is generally friendly, though some employees may make mistakes that lead to customer frustration. The location's accessibility features are well-regarded.
Dunkin'
76 N Greenbush Rd, Troy, New York
The reviewed location was once highly regarded but has seen a decline in service quality and overall experience. While the coffee is popular, there have been multiple complaints about slow service and inconsistent quality. The store offers various dining options and amenities like Wi-Fi and ample seating for working on laptops, yet issues such as long lines and subpar donut freshness detract from its appeal.
Dunkin'
202 Hoosick St, Troy, New York
The reviews highlight mixed experiences at the location with notable good points and several areas for improvement. Customers appreciate the quality of coffee and donuts along with friendly staff. However, there are frequent complaints about service speed and order accuracy, as well as occasional staff disputes with customers.
Dunkin'
749 Hoosick Rd, Troy, New York
The business offers a consistently friendly and attentive service, though experiences can vary with staff interactions. Customers appreciate the fast service and clean environment. However, there are occasional issues with order accuracy and customer attitudes that affect the experience.
Dunkin'
25 Lower Hudson Ave, Green Island, New York
The business offers a pleasant and efficient dining experience with friendly staff and fresh food options like donuts. However, there are instances of poor customer service, and some customers have faced rude behavior from staff members.
Dunkin'
318 19th St, Watervliet, New York
The Dunkin' Donuts location is appreciated for its excellent coffee and friendly service, with employees noted for being kind and efficient. Customers often praise the quality of food items like breakfast sandwiches and coffee when prepared correctly. However, there are concerns about hygiene practices in the drive-through, particularly during peak cold and flu seasons. Parking appears adequate as there's no mention of issues related to it.
Dunkin'
3696 NY-43, West Sand Lake, New York
This establishment offers a mix of positive and negative experiences according to customer feedback. While some patrons appreciate the friendly staff and great coffee, there are notable complaints about service quality and order accuracy. The environment is clean and welcoming, making it suitable for solo dining and working on laptops. However, issues with long wait times and rude behavior from staff detract from the overall experience.
Dunkin'
324 Troy Rd, Rensselaer, New York
The Dunkin Donuts location is noted for serving fresh donuts and having a casual atmosphere suitable for solo diners working on laptops. However, customers have reported negative experiences with rude staff, slow service, particularly in the drive-through, and hygiene issues. The store offers several dining options including breakfast, lunch, and dessert, as well as amenities like Wi-Fi and wheelchair accessibility.